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You can authorise a payment when it's made, or you can do it later from the Manage Payments window. You can also check its processing status here.
To open the Manage Payments window, go to the Payroll command centre and click Manage Payments. Log in with your MYOB account details if you’re prompted to do so.
Need to change who can authorise a super payment? See Changing your Pay Super payment details.
To authorise a payment
If you need to authorise a payment:
- On the Manage Payments window, click the zoom arrow of a payment that shows the Pending Authorisation or Partially Authorised status.
- Review the payment details.
- Click Authorise to go ahead with the payment.
- Enter your MYOB account details and click Get code.
- Enter the authorisation code that is sent via SMS to your registered mobile phone number.
- Click Authorise and you're done.
If more than one authoriser or Pay Super Administrator needs to authorise each super payment, the Almost there! window will appear instead. Click OK to go through the authorisation process again, but this time the other authoriser will need to enter their details and the SMS code that'll be sent to their mobile phone.
To ensure the funds receive your payments in time, you should authorise the super payments in AccountRight by the 20th of the month in which they are due.
To check the status of a payment
In the Manage Payments window, the Status column will display an updated status for each super payment you've made. These statuses include:
The payment has been recorded, but needs to be authorised before it can be processed.
The payment has been authorised by at least one authoriser or Pay Super Administrator, but needs to be authorised by at least one more before it can be processed. See the FAQs below for additional information.
The payment has been authorised and has started being processed, but the funds haven't yet been withdrawn from your bank account.
The funds for this payment have been requested to be withdrawn from your bank account. Unless there's an issue, this status will remain until it changes to Completed after 5-10 business days.
The payment has been processed, and contributions are being paid into your employees' superannuation funds.
There was an error which prevented funds being withdrawn from your bank account for this payment. This may be because there were insufficient funds, the account details are wrong, or the account has been closed. Once you have rectified this, you'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.
Still need help? Contact MYOB Support on 1300 555 931.
There was an error making this payment and you'll need to contact MYOB Support on 1300 555 931.
There was an error which prevented the contributions being paid into your employees' superannuation funds. MYOB will transfer the funds back into your bank account. You'll need to reverse the payment in AccountRight, and record it again. See this help topic for more details.
|Reversal Completed||When you reverse a super payment that has a status of Reversal Required, the status will change to Reversal Completed once the reversal has been processed.|
Payment statuses update only when the Manage Payments window is viewed by a Pay Super Administrator or Authoriser.
If the status column header says Status (Update not available), the statuses could not be updated. Try checking your internet connection and trying again.
Super payments FAQs
How long does it take for superannuation funds to receive payments?
It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please contact our support team.
When will the superannuation payment be processed?
The superannuation payment will be debited from your bank account once it has been authorised. If you enter a future date in the Date field of the Pay Superannuation window, but authorise the payment today, it will be processed today.
What can I do about a partially authorised payment?
If a payment has been partially authorised (where not all authorisers have given their approval), you have two options:
Reverse it: In the Manage Payments window, click the zoom arrow to open the payment, then go to the Edit menu and choose Reverse Pay Superannuation. The contributions that were part of this payment will reappear in the Pay Superannuation window so you can process them again.
Leave it as partially authorised: If you don't want to go ahead with the payment at all, you don't need to do anything, however it will continue to appear in the Manage Payments window as partially authorised.
How do I delete or reverse transactions from the Manage Payments window?
You can't delete payments from the Manage Payments window, but you can reverse them.
- Click the zoom arrow to open the transaction.
- Go to the Edit menu and choose Reverse Pay Superannuation.
- Click OK to the confirmation message. The entire Pay Super transaction is reversed. Each of the contributions within the transaction will now be listed again on the Pay Superannuation window. Learn more about reversing and reprocessing superannuation payments.
Reversed payments still showing
After reversing a Pay Super transaction it will remain on the Manage Payments window. If you'd like the ability to delete or hide reversed Pay Super transactions, vote for this feature on the AccountRight Idea Exchange.
What if a super fund advise they didn't receive a payment?
It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been received after 10 business days, please contact our support team.