If you request a credit or refund through My Account, we will process your request within 5 business days.
You can send a cancellation request through My Account – let's step you through it.
Log into My Account (myaccount.myob.com). If prompted, sign in using your MYOB account email address and password.
If prompted, choose the account you would like to access and click Go to my account.
Go to the Support menu and choose Contact support.
This opens the Contact support page, with your name pre-filled from your account details.
In the Serial number field, enter the serial number of the subscription or product you need support for.
In the Subject field, describe the request. To help us complete the cancellation, include your company file name or Company File ID (you'll find this in AccountRight via the Help menu > About MYOB AccountRight).
In the What can we help you with? field, choose Account and subscription.
In the What's your issue? field, choose Cancel my subscription.
In the What's your reason for cancelling? field, choose a reason.
When you’re finished, click Send message.
Including in their request I the description they note the name of the file and company file ID this will reduce support cancelling wrong files
If you're an MYOB Partner, you’ll need to request your cancellation by submitting a support request online through MYOB Practice. Once you've done this, you'll get a confirmation email, and we'll get back to you with a response as soon as we can.