- Created by BrianQ, last modified by AdrianC on May 23, 2023
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Using an older MYOB product?
If you're using an older MYOB product, like AccountRight v19 or AccountEdge, there's a new way to activate and confirm your company files. For all the details see Activating and confirming older MYOB products.
After a company file is activated, you'll need to confirm the file regularly to ensure you're using a licensed product. You'll also need to confirm your company file if you upgrade to the new AccountRight.
Receiving an error when confirming? See activation and confirmation errors for more detail.
When confirmation is due and you attempt to open an activated company file, the Company File Confirmation window appears. You can also display the assistant any time by going to the Help menu and choosing Confirm Company File .
These procedures show you how to confirm an activated company file and set up automatic confirmation:
To confirm a company file online (recommended)
- Ensure you're connected to the internet.
- In the Confirmation Assistant window, select the option I use this company file to record or edit my business transactions.
- For the confirmation option, choose Online (Self Service).
- Click Next. Your serial number and company file code are sent to the MYOB confirmation server, which returns a confirmation code and extends the file activation.
The Conclusion step of the assistant appears.
- Click Close. The company file has been confirmed and you can continue to enter transactions.
If you can't confirm online
If you can't confirm online, you can either:
- contact us via live chat (go to the Contact us page and click the chat button at the bottom of the page), or
- submit a support request via My Account (log in at myaccount.myob.com and click Contact support).
Our support team will then provide you with a licence file. Once they do, repeat the steps above and choose Offline (Contact Support) as your confirmation option, click Next and follow the prompts to load the licence file.
To set up automatic company file confirmation
You can confirm company files over the internet automatically.
- Open your company file.
- Go to the Setup menu and choose Preferences.
- In the Preferences window, click the Security tab.
- Select the I Prefer to Use Automated Online Company File Confirmation option and click OK.
From now on, your company file is confirmed automatically and a notification of successful confirmation is displayed each time.
I'm an accountant and I'm being prompted to confirm my client's company file - should I?
Yes, this is fine. Providing the client's company file has been activated with their serial number, you can confirm it.
What happens if I don't confirm a company file within the required period?
If you don’t confirm the file within the time period allowed, the company file will become read-only. This means you can still view your business information, print reports and export data, but you won't be able to enter new transactions or make changes to information. If you have multiple users accessing the file, they will also have read-only access.
If you want to continue entering transactions in the company file, you need to confirm the file.
I'm getting an error when confirming - what can I do?
See Activation and confirmation errors for a solution.
How do I find my serial number?
Depending on your scenario, there's a few ways to find your serial number.
you'll find your serial number...
|purchased a point-of-sale activation (POSA) card or voucher from a retail store|
in the email we send you (after redeeming your redemption code at myob.com/redeem).
Redemption codes are not the same as a serial number and have a different format (15 characters with a mix of letters and numbers, instead of a serial number's 12 digits).
|purchased an AccountRight software CD||on the base of the product box|
|purchased or upgraded AccountRight from the MYOB website||in the email confirming your purchase|
|downloaded a trial version||in the email confirming your download|
You can also check which serial numbers you’ve registered by logging into my.MYOB: Australia | New Zealand .
Can't find your answer?
See activation and confirmation errors for more details or contact our support team.
You can start a chat session from the Contact Us page of the MYOB website (look for the chat button at the bottom of the page).
Can't see the chat button? If you're using an ad blocker on your web browser, this might be stopping the chat button appearing. Otherwise it probably means our support team are swamped and can't start any new chats. Try again later, contact us or submit a support request.