How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

AccountRight Plus and Premier, Australia only


Known issue 01/07/2020 - Leave error in AccountRight 2020.2

Are you seeing an error like this when processing leave for an employee in the new payroll year?

This is because the employees' leave balances haven't carried over from last payroll year, but they will when you record your first pay.

So, in most cases you can ignore this warning and process the pays as normal.

When you record the pay, your employees' leave balances will carry over from the previous payroll year.


Once you've set up your payroll (including setting up Single Touch Payroll reporting), the Process Payroll Assistant guides you through the process of recording your employees’ pays. After each pay run, you'll be prompted to send your payroll information to the ATO.

Click an image below to learn how to use the assistant to:

Before you begin

Before you process pays, you'll need the following information:

  • hours worked by hourly employees
  • annual leave and personal leave hours taken
  • details of any other wage amounts, such as sales commissions and bonuses.

If you run out of time before finishing a pay run, just click the Close button in the Process Payroll Assistant and you'll have the option of saving the pay run. Then next time you open the Process Payroll Assistant, you'll be asked if you want to continue with the saved pay or start a new pay run.

complete pays