Setting up a bank feed for a Commonwealth Bank account

To set up a bank feed for a Commonwealth Bank account:

you need to be the online owner (this is usually the person who set up your AccountRight subscription) or an online administrator, and
have your MYOB account details handy.

Your AccountRight company file doesn't need to be online to set up bank feeds, but you'll need an internet connection. Which CBA accounts are supported?

If you're setting up a bank feed for a credit card account, it must be a business credit card, not a personal one. Which CBA accounts are supported?

There are two parts to setting up a bank feed:

1. Apply

Start the application process in AccountRight, then finish via NetBank (the Commonwealth Bank's online banking). Alternatively, you can submit an application form.

2. Link

Once your bank feed application is approved, choose the AccountRight account the bank feed applies to.

1. Apply for a bank feed

Applying online via NetBank is the quickest way to get up and running. Otherwise you can complete an application form.

Apply via NetBank (recommended)

The quickest way to apply for a bank feed is to start the process in AccountRight, then finish it via NetBank, the Commonwealth Bank's online banking.

You won't be able to apply via NetBank if:

you don't have access to NetBank - speak to the Commonwealth Bank about getting set up.
you use Commonwealth Bank CommBiz
there's more than one signatory on your account, or
you've chosen to "mask" your account numbers in NetBank (so they display as XXX XXX) and you don't want to turn this off.

If you can't apply via NetBank, use an application form instead. See the next task for instructions.

To apply for a bank feed via NetBank

Start AccountRight.
Go to the Banking command centre and click Bank Feeds.
If it's your first bank feed
The Manage Bank Accounts window appears. Click Get Started with Bank Feeds.
An internet browser window opens and the MYOB Sign In window appears.
If prompted, sign in with your MYOB login details (email address must be lowercase).
Proceed to step 4 'Click Add more bank accounts or Add more credit cards' below.
If it's an additional bank feed
The Bank Feeds window appears. Click Manage Bank Accounts.
When the Manage Bank Accounts window appears, click Add or remove a bank account. An internet browser window opens and the MYOB Sign In window appears.
If prompted, sign in with your MYOB account details (email address must be lowercase).
If you have multiple MYOB products or company files, select the applicable product and company file.
Choose your company file from the Set up bank feeds for this company file list.
Click Add more bank accounts or Add more credit cards.
'Add more' buttons missing?

Oops - you're probably not the online owner (this is usually the person who set up your AccountRight subscription). If you are the online owner (or should be), contact product support and we'll help sort it out (click chat or scroll down for other options).
Select Commonwealth Bank of Australia (CBA) from the list of financial institutions.
Choose the option to continue the bank feed application online.
Enter your account details and select the I confirm... checkbox.
Click Submit.
Click Continue to online banking and then log in to NetBank.
Select the account you want to receive bank feeds for.
Select the terms and conditions checkbox.
Click Confirm to submit your application.

Applications are usually processed by the CBA within 24 hours, but it can take a few days—we'll let you know when it's ready. To check the application status, see Manage bank feeds.

If you haven't heard from us after 5 business days, contact product support (click chat or scroll down for other options).

Once it's ready, you'll need to link the bank feed to the corresponding account in AccountRight. See task 2 below for instructions.

To apply with an application form

If you can't apply for a bank feed via NetBank (the Commonwealth Bank's online banking), here's how to apply using an application form.

Start AccountRight.
Go to the Banking command centre and click Bank Feeds.
If it's your first bank feed
The Manage Bank Accounts window appears. Click Get Started with Bank Feeds.
An internet browser window opens and the MYOB Sign In window appears.
If prompted, sign in with your MYOB login details (email address must be lowercase).
Proceed to step 4 'Click Add more bank accounts or Add more credit cards' below.
If it's an additional bank feed
The Bank Feeds window appears. Click Manage Bank Accounts.
When the Manage Bank Accounts window appears, click Add or remove a bank account. An internet browser window opens and the MYOB Sign In window appears.
If prompted, sign in with your MYOB account details (email address must be lowercase).
If you have multiple MYOB products or company files, select the applicable product and company file.
Choose your company file from the Set up bank feeds for this company file list.
Click Add more bank accounts or Add more credit cards.
'Add more' buttons missing?
Oops - you're probably not the online owner (this is usually the person who set up your AccountRight subscription). If you are the online owner (or should be), contact product support and we'll help sort it out (click chat or scroll down for other options).
Select Commonwealth Bank of Australia (CBA) from the list of financial institutions.
Choose the option to have an application form emailed to you.
Complete your bank details.
Select the I confirm... checkbox then click Submit.
You'll be prompted to print the bank feed application form.
1. Click Print Form. The authority form and cover sheet appear. A copy of the authority form is also sent to you by email.
2. Print the form.
3. Read the cover sheet for instructions on how to complete and submit the form.
Click Done in the Print the bank authority form page.
The My Products page appears. This shows details about your AccountRight subscription and online services.
The Bank Feeds section is updated with the details of the bank feed you have just applied for.
Complete and submit the application form. Submission details are provided on the form.

Your application will be processed within 10 business days—we'll let you know when it's ready. To check the application status, see Manage bank feeds.

If you haven't heard from us after this time, Contact us and our support team will be happy to help.

Once it's ready, you need to link the bank feed to the corresponding account in AccountRight. See the instructions below.

2. Link the bank feed to an account in AccountRight

We’ll notify you by email when your bank feed is ready to use. You can then link the bank feed to the corresponding account in AccountRight.

In your company file, go to the Banking command centre and click Bank Feeds. The Bank Feeds window appears.
Click Manage Bank Accounts. The Manage Bank Accounts window appears.
This window shows the status of your bank feeds applications so you can follow their progress.
Click Check/update status.

The bank feeds Log in window appears.
Sign in with your MYOB account email address and password (email address must be lowercase).
The Manage Bank Accounts window reappears. This window shows all the bank feeds you have set up and their status.
In the Associated Account column, select an account from the list. This will be the account that the bank feed will be compared to. You can only select accounts set up as a bank account or credit card. Learn more about account types.
Click Use Account. The account is now linked to the bank feed.
Click OK to finish.

What happens next?

When your bank feed is ready and it's linked to an AccountRight account, you’ll be able to download and approve transactions into your company file. What's the bank feed delivery frequency?

Note that the first bank feed you receive will have transactions dated from when your bank feed was approved. Any transactions that occurred while you were waiting for the bank feed to be set up won’t be included. If you want to import and reconcile transactions dated before your feed approval date, you can import a bank statement.

FAQs

You can reprint the application form for a bank feed that you've applied for. If you need to apply for a new bank feed, repeat the steps above for applying for a bank feed.

Start AccountRight.
Go to the Setup menu > Manage Bank Accounts. The Manage Bank Accounts window appears.
Click Add or remove a bank account. An internet browser window opens and the MYOB Sign In page appears.
Sign in with your MYOB account email address and password.
If you have multiple MYOB products or company files, select the applicable product and company file.
Select an account and click Print authority form. The BankLink authority form and cover sheet appear.
Print the form.

Have you been requested to resubmit a bank feed application? Repeat the steps above to apply for a bank feed.