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There are a couple of common reasons why you might be getting this error. Usually, it's because there is a mismatch of data between ATO and MYOB systems.

In Access Manager...

Make sure the tax or BAS agent has permission to lodge payroll reports.

Confirm you've notified the ATO the business is using MYOB for payroll reporting.

In the tax or BAS agent portal...

Make sure the client is in your client list.

Confirm the client's details are correct (ABN, TFN and ABN branch number), and that they match what's in MYOB.

In MYOB...

Get in touch with our support team on 1300 555 123.

Once the error is fixed the details will be sent when you process your next pay run.