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Visit the my.myob website (Australia | New Zealand) to see details of your MYOB AccountRight subscription and to edit your contact and payment details. Note that some account changes, such as updating your credit card details, require you to be the primary account contact for your MYOB subscription.

You can find more information about subscriptions on the MYOB website.

Change or view your subscription details

Sign in to the my.myob website (Australia | New Zealand) using your MYOB account details. These are the details you use to open your online AccountRight company file.

If you need to:Do this:
view subscription details
  1. Select My Products from the My Products menu. A list of all your MYOB products appears.

     
  2. Expand the product you want to view and then expand the Support Status row. The details of your subscription entitlements appears.

 

change subscription payment details (credit cards)

If you're the primary account contact, you can change or update your credit card details from the My Account > Payment Profiles page.
 

If you need to edit your subscription details (other than the card you use to pay for MYOB AccountRight) contact MYOB support.

view your MYOB invoicesGo to the My Account menu and choose Invoices.
change business address details

If you're the primary account contact for your MYOB subscription, you can change or update your details from the My Account > My Business Details page.

If you're the primary account contact but can't change your business address details online, contact MYOB support for help.

Note that you can't change your business name online. See below for more information.

change business name

MYOB requires written authorisation from the original owner or director of the company that purchased the software before we can change your business name.

Complete and return the Change of Details form with the relevant information. It takes around 5 days, and you'll receive a confirmation via email once it is done.

cancel your AccountRight subscription

There are a couple of ways to do this. You can:

Start the process online

  1. Sign in to my.myob (Australia | New Zealand) using your MYOB account details.
  2. Select My Products from the My Products menu. A list of all your MYOB products appears.

  3. Expand the product you want to view, then click the Request Cancellation button. The Cancellation call back request form appears.

  4. Complete the form, then click Submit call back request.

You'll receive a call within 5 business days from the MYOB team regarding the request.

 

Or, give us a call

Get in touch with our support team and we'll be happy to help.

  • Australia - 1300 555 111 | Monday to Friday 7am to 5pm (Melbourne time)

  • New Zealand - 0800 606 962 | Monday to Friday 9am to 7pm (New Zealand time)

Calling from overseas? Call +61 1300 555 111

purchase an additional AccountRight subscription

Get in touch with us:

  • Australia - 1300 555 111 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)

  • New Zealand - 0800 606 962 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)

  • Calling from overseas? Call +61 1300 555 111

cancel subscription