Just these help pages, not phone support or the product itself
Why did you give this rating?
Anything else you want to tell us about the help?
When you export journals from Workpapers to MAS or Accounts ledgers, Workpapers assumes that you have imported the resulting export file into the MAS or Accounts ledger. But if you do not import the export file into the MAS or Accounts ledger, and then import the latest client balances into Workpapers, Workpapers will incorrectly ignore the exported journal amounts when calculating it final balances. You must mark the journals as not exported in order for Workpapers to calculate the correct final balances.
This is not an issue if Client Accounting is integrated with AccountRight.
Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.
Thanks for your feedback.
Thanks! Anything you'd like to add?
We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.
Accountants and Partners
AE Assets Live (AU)
AE Assets Live (NZ)
AE Statutory Reporter (AU)
AE Statutory Reporter (NZ)
AE Workpapers (AU)
AO Assets Live (AU)
AO Assets Live (NZ)
AO Statutory Reporter (AU)
AO Workpapers (AU)
Copyright 2023 MYOB Technology Pty Ltd. All rights reserved. This help topic is provided as a guide only, in accordance with our Legal Disclaimer. For specific taxation or accounting advice, please consult the relevant tax authority or regulator.