Troubleshooting

Error

Solution

The internet connection timed out.

You have lost your internet connection.

Try the following to establish your connection:

Retry the last action you were doing.
If the previous suggestion does not work, check your internet connection and then retry your last action.
If the previous 2 suggestions fail, contact your IT support.

You have lost your connection —the internet connection timed out or the online server is not responding.

You have lost your internet connection and/or the online server is not responding.

Try the following to establish your connections:

Retry the last action you were doing.
If the previous suggestion does not work, check your internet connection and then retry your last action.
If the previous 2 suggestions fail, contact MYOB Support.

The online server is not responding.

Try the following to establish your connection:

Retry the last action you were doing.
If the previous suggestion does not work, check your internet connection and then retry your last action.
If the previous 2 suggestions fail, contact MYOB Support.