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Analytics
- KI (All) Analytics - error message "Subquery returned more than 1 value" appears when setting up a financial year
Bank Feeds
- Email Template to get BRN numbers for Exo Business customers.
Bill of Materials / Kits / Works Orders
- KI (-- 2021.3) - Bill of Materials - Autobuilds posting to wrong Branch and GL code .itemcode - RESOLVED 2021.4
- KI (All) - Bill of Materials - Output Item stock search excludes Lookup items
Causes of trial balance imbalances
Clarity
Creditors
CRM Module
- Exonet CRM - Determining what Menus in Core are using CRM licenses and why
Database Connection Errors
- Connection Errors - "Provider cannot be found"
- Error: "Connection - Invalid Password"
Debtors
- KI (-2020.3) - RESOLVED - Open Debtor account, go to Transaction tab first then Detail 2 result in statement contact disappears RESOLVED
- KI (All) - Newly created Debtor can be deleted when linked to an Opportunity
Error: "The specified module could not be found. (Microsoft Visual FoxPro Diver)"
Error: Access violation when creating a new bill of materials
Exo Business Partner articles - Recent Updates
Exo Business Partner Support Articles
Exporting to XLS
Extra Fields
Finance
Known issue 8.3.1: BAS—G11—Import Purchase—Key Point G11a is setup correctly
Known issue 8.3.1: Payment Reversal allows future dated transactions
Known issue 8.4: Debtors and Creditors adjustment screens not picking up sub accounts
Known issue 8.4: Exiting the "EDIT EXISTING TAX RETURN" dialog does not release the Object Lock
Known issue 8.4: Freight popup on generate credit on DR invoice comes up as positive value
Known issue 8.4: Incorrect stock movement when editing invoice with a head office account
Known issue 8.4: IWG gives negative stock despite profile "Do not allow Negative Stock" being on
Known issue 8.4: Job costing due date on batch invoices based on system date
Known issue 8.4: Negative quantity lines on the cost/invoice tab stops the Change Invoice Total Amount function working
Known issue 8.4: Purchase Orders background colours not correctly refreshing
Known issue 8.4: Purchase Orders option to create one off items from PO's greyed out
Known issue 8.4: Tax rounding causing an imbalance between the GST report and GST control account
Known issue 8.4.1: Creditors payment processor name not sorting correctly
Known issue 8.4.1: Job Costing Custom date range excludes appointments with a prior start date
Known issue 8.4.1: Job Costing GST not considered when moving lines from one job to another
Known issue 8.4.1: Quantity changes to 1 for the first line when using analysis codes with GL codes on Purchase Orders
Known issue 8.4.1: Sales Orders back order prompt not working when releasing stock
Known issue 8.4.3: Unable to oversupply sales orders
Known issue 8.5: Config Purging database does not clear out all specified tables using the utility
Known issue 8.5: CRM Clarity Report Fault - Top 10 Opportunities Listing
Known issue 8.5: CRM Opportunities—Quote options conflict on multiple opportunity quote grids
Known issue 8.5: CRM—Sales by Staff report issue
Known issue 8.5: POS—Parked sales do not reprice after recall and account change
Known issue 8.5: Purchase order lines fields are not reset correctly
Known issue 8.5: Sales GL posting from BOM Build output item ignores sub-account
Known issue 8.5: Sales order screen is not calculating Free Qty correctly for linked stockcodes
Known issue 8.5: Stock management style/colour issue
Known issue 8.5: Stock transaction losing its link to invoice line when invoice edited more than once
Known issue 8.6.3: Price policy if applicable does not trigger for additional stock item added to SO after clicking
Known issue 8.7: Discounted price not displayed on CRM quote Sales Order
Known issue 8.8: Creditors Invoice Lines column "@Price" stock unit price rounding
Known issue 8.8: CRM—History Notes cannot be added to CRM if history note editing is disabled
Known issue 8.8: Resource Allocations creating an incorrect appointment in Job Costing
Known issue 8.8: Upgrade failing after adding JobCosting and CRM to blank database
Known issue 2015.1: Job costing—Moving job costing lines doesn't move analysis code
Known issue 2015.1.3: Stock Details Transactions Screen Does Not Show All Locations
Known issue 2015.4: Error 401 "Unauthorised to access this bank feed"
Known issue 2015.5: Credited Billing Schedule lines unable to be added to another billing schedule
Known issue 2015.5: Generate Credit note’ function not creating stock transaction to replenish relevant Stock Item
Known issue 2015.5: Job costing—Document Manager cannot be opened after being added to a menu in Job costing module
Known issue 2015.5: Job Costing opening two jobs in same session will result in analysis tab incorrectly displaying data
Known issue 2016.1: Debtor invoice saved without analysis code, ignoring "Analysis code mandatory for every transaction" setting
Known issue 2016.1: Western Austtralian Bank feed transaction dates are recording as UTC + 8 (WA Time)
Known issue 2016.2: Alternate supplier cost price not flowing through to New Purchase Order
Known issue 2016.2: CRM—Getting access violation error when contact screen with custom view uses Extra field in contact table
Known issue 2016.2: OTG—Unable to correctly position the cursor when try to edit the notes, cursor defaults to end of text
Known issue 2016.3: Manual price update followed by quantity update do not refresh the screen instantly
Known issue 2016.3.1: Price update utility—Can't round to 1 (whole dollars) or variations of it
Known issue 2017.1: CONFIG: Send email via Smtp feature not sending email to updated From/Bcc address
Known issue 2017.1: DOC MANAGER—Changes not saving for documents imported directly to database
Known issue 2017.1: GL—Opening balance total does not display total based on date range selected
Known issue 2017.1: Location of PO related to a job is updated to previously viewed PO’s location
Known issue 2017.1: PO—User able to edit the price in INW Receipt screen of an authorized PO
Known issue 2017.1: Stock—Linked stock item display zero QTY. in stock search screen
Known issue 2017.2: Email—Attachment get corrupted when multiple PDF document attached to an email originating from EXO
Known issue 2017.2: GL—BalanceSheet Account with no B/S type is merged to P/L account if EXOConfig > Essential > GL setting is updated
Known issue 2017.2: PO—Data lost when click on save without tab out of Description field in order detail area of New PO Grid
Known issue 2017.2: PO—No Print prompt pop up in Forecast based PO process, when New PO screen is used
Known issue 2017.3: CR—Inactive CR account appears in search when Extended search/Include inactive account is unticked
Known issue 2017.3: EXO - <LOGIN> parameter only holds a 30 character string for connection name
Known issue 2017.3: OTG— 'Private Account' restriction profile for Debtor is not enforced in OTG
Known issue 2017.3: STOCK—One-Off stock item created on a PO from a template doesn’t appear until after save
Known issue 2018.1: Clarity—Widget which renders report when added to EXO workflow is giving error when logging in
Known issue 2018.1: CPP—Error while updating M-Powered payment when the company name (REF3) is in excess of 30 character
Known issue 2018.1: GL—Post Ledger to GL screen displays recurring/suspended GL journal
Known issue 2018.1: JC—Inconsistency in behavior when time is entered through ‘Timesheet’ tab and Direct time entry screen
Known issue 2018.1: JC—Narrative seqno duplicated when Duplicate Kit function is used
Known issue 2018.1: PO—WIP assigned to newly added line in PO if existing Line has a jobcode assigned
Known issue 2018.1: SUBS—Branch number from billing run does not flow through to P/L account when posted in Core
Known issue 2018.2: CRM—Field added to ‘Extra contacts search fields’ profile is not appearing in contacts search window
Known issue 2018.2: CRM—Save Form Position function not working in Opportunity window
Known issue 2018.2: CRM—Unable to select multiple stock when stock search screen accessed from CRM>Opportunity>Quote tab
Known issue 2018.2: DR—Able to save new quotation created via Create/Supply SO screen when need Ord No is active
Known issue 2018.2: DR—Invoice Batch Printing Mailshot function ignore the print settings
Known issue 2018.3: Bankfeeds— Unable to set Manual Rule Active without Rules Condition attached
Known issue 2018.3: Foreign currency bank reconciliation error
Known issue 2018.3: JC—Branch on quote line default to Job header branch when quote is saved twice
Known issue 2018.4: API unable to see new connections to 2018.4 or newer databases
Known issue 2018.4: Bankfeeds—Access Violation when incorrect rule setup
Known issue 2018.4: Manufacturing—Order Templates (BOMs) changing to BOM type of BUILD after Save
Known issue 2019.1: SO—Save as Default setting on SO > Supply screen when edited it is copied across users
Known issue 2019.2.0.21: SO—Save as Default setting on SO > Supply screen when edited it is copied across users. (Copy of Answer 39412)
Known Issue 8.4: Sales order error after upgrade to 8.4
Known Issue 8.4: Sales Orders quick supply invoice stop credit issue
Known Issue 8.4: View Source Transaction option does nothing on Job Costing Transactions
Known Issue 8.4.1: Creditors two GL postings for one creditor entry
Known Issue 8.4.1: Job Batch Invoicing Filters not working
Known Issue 8.4.1: Stock Lookup items showing incorrect physical stock levels
Known Issue 8.7: EXO Email Service “failed to start service error”
Known issue: Access violation errors when a sales analysis report
Known issue: CRM Error when creating Budget using a primary stock group
Known issue: Forecast Based PO with Supplier Pack Quantities is not adjusting pack size
Known issue: Grid Widget Hyperlinks can't sort by a hyperlinked column
Known issue: Grid widget hyperlinks export to excel issues
Known issue: Payments Basis GST Calculation flawed by receipt/refund allocation
Known issue: Price policies do not fully remove from debtor when policy removed
Known Issue: PURCHASE ORDER: Awaiting authorisation (4) status changes to Not Processed (0) when order saved
Known issue: Sales Analysis Designer grouped by contact issue
Known issue: Sales Order Lines Due Date change via Sales Order screen
Possible causes of an imbalance in the GLInvReconciliationException.clr report
Rare Circumstances
- Debtor Account not appearing in Integrated Cashbook Entry
Stock Items
Upgrade issues
Widgets

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