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How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

Very dissatisfied
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Why did you give this rating?

Anything else you want to tell us about the help?

It'll be sad to see you go, but if you need to cancel your MYOB subscription we're here to help.

Maybe there's a better product for your business needs. Compare AccountRight and MYOB Essentials.

Before you go...

  • If you request to cancel your subscription through My Account, we will contact you within 48 hours. Please note that we require 10 calendar days' notice before your next billing date to process your cancellation (please refer to the MYOB Business Terms of Use)
  • If you request a credit or refund through My Account, we will process your request within 5 business days.
Ready to go?

Ready to go?

  1. Log into My Account ( You can also get there from within MYOB by clicking your business name and choosing My account.

  2. Click Manage my product.

  3. If required, click Go to product for the product you want to cancel.

  4. Click Cancel subscription.

  5. Read the displayed info and follow the prompts.

Need some help?

Ask MOCA on any help page. If MOCA can't help, you'll be guided to our other support options, including live chat. You can also submit a support request to get help from our support team.


Can I resubscribe after cancelling my subscription?

You can resubscribe within 60 days of cancelling your subscription. This means you'll be able to continue using your MYOB business file without having to start a new one.

If it's been more than 60 days since you cancelled your subscription, you'll need to sign up for a new subscription and create a new business file. Contact us if you need help.

To resubscribe

  1. In your MYOB business, click your business name and choose My account.
  2. Click Manage my product.
  3. Click Resubscribe now.
  4. Review your subscription details, then click Confirm.

Your subscription is renewed straight away.