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New Zealand only

If you receive an error, this means that the employment information you've submitted has not been accepted by Inland Revenue. You'll need to troubleshoot the error, and submit the information again. Here's some of the common errors and how to fix them.

 

To view details of your payday filing submissions

To view the status of your payday filing submissions

  1. Go to Payroll > Payday filing.
  2. Click the Employment information submissions tab.

  3. Click a submission to view more details.

Errors explained

Status

Error code

Description

Resolution

RejectedIR error code: 1 Authentication Failure

The link between Inland Revenue and MYOB has been broken for the person who submitted the employment information.

  1. Go to Payroll > Payday filing.
  2. Click Get started > Confirm and authorise.
  3. Go to Payroll > Payday filing.

  4. Click the rejected submission to view its details.

  5. Click Submit to Inland Revenue.
ErrorIR error code: 1 Authentication Failure

The link between Inland Revenue and MYOB has been broken for the person who submitted the employment information.

  1. Go to Payroll > Payday filing.
  2. Click Get started > Confirm and authorise.

You wont need to resubmit the pay run. The status will update within a week.

Rejected

IR error code: 2
Missing authentication token(s)

 

The link between Inland Revenue and MYOB has been broken for the person who submitted the employment information.
  1. Go to Payroll > Payday filing.
  2. Click Get started > Confirm and authorise.
  3. Go to Payroll > Payday filing.

  4. Click the rejected submission to view its details.

  5. Click Submit to Inland Revenue.
Error

IR error code: 2
Missing authentication token(s)

The link between Inland Revenue and MYOB has been broken for the person who submitted the employment information.
  1. Go to Payroll > Payday filing.
  2. Click Get started > Confirm and authorise.

You wont need to resubmit the pay run. The status will update within a week.

RejectedIR error code: 4 Unauthorized Delegation

The person who submitted the employment information hasn't been delegated to submit for the business.

The most common cause of this error is that IRD haven't migrated delegated users from the previous method of filing monthly returns.

Another cause of this error is logging in and authorising MYOB using your personal myIR details instead of with the account created by the business.

To check that you have access to the Payroll Account in myIR:

  1. Log into myIR as you normally would.
  2. Click My Business.
  3. Click Settings.
  4. Select the Access tab.
  5. Check to see which accounts you have access too. You need access to the Payroll account to be able to be able to use payday filing. If you don't have access to the 'Payroll' account, you'll need to speak to the person in the business who is the owner and they'll be able to delegate you access.
  6. Once you have access to the 'payroll' account, go back into MYOB and re-submit the rejected returns.

If you have completed the steps above and are still getting rejected reports, see the steps below to check that you linked the correct myIR account.

To check that the correct myIR account is linked, the person who submitted the employment information needs to:

  1. Remove MYOB authorisation:
    1. Go to Payroll > Payday filing > Inland Revenue settings.
    2. Click Remove authorisation.
  2. Make sure you're logged out of myIR. This ensures you log in to the correct account.
  3. Reconnect to Payday filing:
    1. Go to Payroll > Payday filing.
    2. Click Get started > Confirm and authorise.
  4. Resubmit the employment information:
    1. Go to Payroll > Payday filing.

    2. Click the rejected submission to view its details.

    3. Click Submit to Inland Revenue.
ErrorError Code 5: Unauthorised VendorOur experts are investigating this error.There's nothing you need to do. Once the issue is fixed, your payday files will be submitted to Inland Revenue.
ErrorIR error code: 21  Invalid XML

This error means there's missing or invalid employee or employer information in the file you're submitting to Inland Revenue. It might be an email address, name, phone number or IRD number for your business or an employee that needs fixing.

Check your business settings (click your business name > Business settings) and confirm these details:

  • IRD Number/GST Number (must be 9-digits long)
  • Email (acceptable characters include A-Z, a-z, 0-9 and @ . - _)
  • Phone (must be in 0XX format not +64)

Check your employees details (Payroll > Employers > click an employee's name) and confirm these details:

  • First Name and Surname or family name (make sure the right name is entered into the right field)
  • Email (acceptable characters include A-Z, a-z, 0-9 and @ . - _)
  • Phone (must be in 0XX format not +64)
  • IRD number on the Employment details tab (must be 9-digits long. Older IRD numbers are 8-digits long so must be preceded by a zero)

If you update any incorrect details, you'll need to delete the pay then process it again to submit to Inland Revenue.

 Still having trouble? Contact us for help.

Rejected

Error Code 102: ID/Account Type Invalid

This error can occur because the myIR account associated with the IRD number doesn't have access to an 'EMP' account.

Call IR on:
Employing people - General enquiries
0800 377 772

(Calling from overseas +64 4 978 0779)

And ask for your account to be associated with an EMP account.

You can then resubmit the employment information:

  1. Go to Payroll > Payday filing.

  2. Click the rejected submission to view its details.

  3. Click Submit to Inland Revenue.
ErrorIR error code: 103  No Return FoundThe return has been deleted in myIR.If you didn't delete the employment information from myIR, you may need to contact Inland Revenue to find out what happened.
ErrorIR error code 104: Invalid Filing Period

This can occur for a number of reasons:

  1. You're trying to file for a period which you've already filed a non-payday return for.
    Example: entering in payroll from a prior month in which you have already submitted an IR 345 and IR 348.
  2. You're trying to file too far in advance.
    Example: The current month is April and you're filing for August. If you're processing more than a month or so in advance, check with IR whether or not they will accept it.
Check the period/dates you're filing for.
ErrorIR error code 106: A relationship between this account and employee IRD already existsA user has created an employee in MYOB that already exists in myIR.No action is required, but if you go into myIR and view the employees for the business, you see that the employee already exists.
ErrorIR error code 134The employee's IRD number is invalid.
  1. Update the employee's IRD number (Payroll menu > Employees > click the employee's name > Employment details tab > IRD number).
  2. Delete the employee's pay.
  3. Redo the employee's pay.
ErrorIR error code 138The employee must not have an 'SL' type tax code, as they have no student loan or they have a student loan repayment exemption.Correct the employee's tax code in MYOB, and manually add the employee to your myIR account, making sure to use the correct tax code.
ErrorIR error code 139The employee must have an 'SL' type tax code, as they have a student loan or they do not have have a student loan repayment exemption.Correct the employee's tax code in MYOB, and manually add the employee to your myIR account, making sure to use the correct tax code.
ErrorIR error code 160You'll need to check in myIR to see if the pay has filed successfully.

Log in to myIR and check if the pay has been filed:

  • If the pay has been filed and is only listed once, you can ignore the error.
  • If the pay has been filed and is listed twice, delete one of the pays in myIR (if you need help doing this, contact IR).
  • If the pay does not show in myIR, delete the pay in MYOB and reprocess the pay to refile it to IR.
Error

IR error code 162: The filing period pre
dates the existence of payday filing.

You can’t file this return through payday filing because the filing period predates the payday filing system.File a paper return with Inland Revenue, if you haven’t already done one.
ErrorIR error code 164: The filing period is too far in the futureThe period you are trying to file for is too far in the future. Wait, and file this return closer to the date.
ErrorIR error code 167: Return is reversed. The return has been manually reversed and cannot be amended. The submission key is no longer valid.There may be an issue with the return in myIR.Check the status of the return in myIR—if it's showing an error there, contact IR. If the return doesn't show an error in myIR, no further action needs to be taken.
ErrorIR error code 173Your myIR account is either inactive or not registered for the period you're filing against.Get in touch with Inland Revenue to either sign up for myIR or to confirm your myIR is active.
Not submittedIR error code 400This error usually means there's an issue on the IR end affecting the submission.
  1. Go to Payroll > Payday filing.

  2. Click the submission to view its details.

  3. Click Submit to Inland Revenue.
RejectedIR error code 1000You'll need to resubmit the employment information.
  1. Go to Payroll > Payday filing.

  2. Click the rejected submission to view its details.

  3. Click Submit to Inland Revenue.
RejectedIR error code 1001This error means you've been disconnected from Inland Revenue.
  1. Go to Payroll > Payday filing.
  2. Click Get started > Confirm and authorise.
  3. Go to Payroll > Payday filing.

  4. Click the rejected submission to view its details.

  5. Click Submit to Inland Revenue.
ErrorIR error code 1001This error means you've been disconnected from Inland Revenue.
  1. Go to Payroll > Payday filing.
  2. Click Get started > Confirm and authorise.

You wont need to resubmit the pay run. The status will update within a week.

 
Related topics

Setting up payday filing - NZ

Payday filing statuses - NZ

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