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On the Customer returns page, you can credit or reimburse customers for goods returned or services not used. You can also credit customers for invoice overpayments.
If the customer:
Enter the Amount applied to one or more invoices. This example shows a $1000 credit being applied to 3 unpaid invoices (the bottom one will still have an outstanding amount to be paid).
Applying partial credits
If you apply only part of a credit, the credit balance will be updated and can be applied to other open invoices or refunded.
When you're done, click Record.
Invoices with returns applied to them still need to be sent to customers for acknowledgement. For more information about sending invoices, see Emailing, previewing and printing invoices.
Select the Bank account from which you want the refund debited.
You can only allocate a refund to a cash or cheque account. For more information about accounts, see Accounts List.
In the Activity history at the bottom of the invoice, click the reference number for the applied credit.
Customer returns, credits, and refunds
Editing customer returns
Creating customer returns
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