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Bank feeds allow information from your financial institution to be sent straight to MYOB so you can save time on your data entry. Tell me more about bank feeds.

To set up a bank feed for a Westpac account:

  • you need to be the online owner (this is usually the person who set up your MYOB subscription) or an Online Admin user .
  • ensure bank feeds can be set up for your account (check the list: Australia | New Zealand)
  • have your MYOB account details handy.

There are two parts to setting up a bank feed:

1. Apply

Start the application process in MYOB. If you're in Australia and you use Westpac Live (Westpac's online banking), you can finish the application online via Westpac Live. Otherwise complete and submit an application form.

2. Link

Once your bank feed is active, choose the MYOB account the bank feed applies to.

Need to link more bank accounts? The number of bank accounts you can link depends on your plan. Go to My Account to see your current limit or upgrade your plan (click your business name > My Account > Manage my product).

1. Apply for a bank feed

Applying online via Westpac Live (Australia only) is the quickest way to get up and running. Otherwise you'll need to complete an application form. Both methods are covered here:

To apply via Westpac Live (Australia only)

To apply via Westpac Live

If you're in Australia and you use Westpac Live (Westpac's online banking) and you have a Westpac bank account, these steps are for you.

If you use Westpac Corporate Online, or have a Westpac credit card account, or you're in New Zealand, you'll need to complete a bank feed application form. See the task below for instructions.

  1. In MYOB, go to the Banking menu and choose Manage bank feeds.
  2. Click Create bank feed.
  3. Choose Westpac from the list of financial institutions.

  4. For the Application method, choose Online via bank / internet banking
    Note that you'll need to have access to the online banking system for this account. If you don't have access you'll need to submit an application form - see "To apply with an application form" below.

  5. Read the displayed information and, if you agree, select the option I confirm that.
  6. Click Next.
  7. Take note of the displayed code or click Copy to copy it to your Windows clipboard. You'll need this code in NetBank to complete the application.
  8. Click Go to online banking.
  9. Sign in to Westpac Live.
  10. Go to the Services & preferences menu and select Services.
  11. Click Bank feeds in the Account Services section.
  12. Select the bank account you are setting up the bank feed for in the From account menu.
  13. Select MYOB as your third-party service provider.
  14. Paste the code you copied earlier into the MYOB Bank Authorisation field.
  15. Provide your email address in the Contact Email field.
  16. Click Connect feed.
To apply with an application form

To apply with an application form

If you can't apply for a bank feed via Westpac Live, here's how to apply using an application form. It'll take Westpac 1 - 2 weeks to process your application.

  1. In MYOB, go to the Banking menu and choose Manage bank feeds.
  2. Click Create bank feed.
  3. Choose Westpac from the list of financial institutions.

  4. For the Application method, choose Application form

  5. Enter the bank account or credit card details.
  6. Read the displayed information and, if you agree, select the option I confirm that.
  7. Click Next.
  8. On the Sign the authority form page:
    1. Click Print authority form, then complete, sign and scan the form to your computer.
    2. Click Upload authority form to open the secure upload portal.
  9. Enter your Email address.
  10. Upload your scanned application form (either drag and drop the form onto the page or click Browse for files to choose the file from your computer).
  11. Click Submit Application.

How long will it take to approve my bank feed?

Westpac Live applications are usually processed by Westpac within 24 hours, but it can take a couple of days. Uploaded application forms can take 1 - 2 weeks to be processed. If you haven't heard from us after this time, contact product support (click chat or scroll down for other options on the Contact Us page).

We'll send you an email when your bank feed has been approved, or you can track the status of your bank feed application.

Once it's ready, you need to link the bank feed to the corresponding account in MYOB—see the next task for details.

2. Link the bank feed to an account in MYOB

Once you've been notified (by email) that your bank feed has been approved and the first bank feed has arrived, you'll need to link the bank feed to the corresponding account in MYOB. This will be the account in MYOB that your bank transactions will be fed into.

To link an account to the bank feed

To link an account to the bank feed

  1. In MYOB, go to the Banking menu and choose Manage bank feeds. The Manage bank feeds page opens, listing all the bank feeds you have set up and their status.
  2. In the Linked account column for the new bank feed, choose an account from the list. This will be the account that the bank feed transactions will be imported to. You can only select accounts set up as a bank account or credit card.

  3. Click Save to finish.

What happens next?

When your bank feed is ready, your bank transactions will automatically be fed into MYOB at the frequency specified by Westpac for your account type (you can check here: Australia | New Zealand).

You can then allocate those transactions to the applicable accounts or match them to existing transactions. You can even set up rules to make it happen automatically. Find out all about Working with bank transactions.

The first bank feed you receive will have transactions dated from when your bank feed was approved. Any transactions that occurred while you were waiting for the bank feed to be set up won’t be included, but you can import these transactions from your bank statements.