Child pages
  • Learn about online payments


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

Australia only

Welcome to online payments - the solution that allows your customers to pay straight from their invoice. They can pay you online using VISA, MasterCard, AMEX or BPAY and the payment will automatically be recorded in your MYOB software and the invoice closed off.

For starters, check out the video to see what online payments can do for your business.

Online payments make it easy to get paid by integrating seamlessly in your existing MYOB accounting software. Once you're signed up and approved, you can add online payments to your invoices today. 

Online payments is included with your MYOB subscription, but there are fees and charges for each online payment.

  FAQs


Can all my invoices be paid online?

After setting up online payments, only those invoices sent from your MYOB software with the Online payments option selected can be paid directly from the emailed invoice.

If you email invoices outside of this process, for example by attaching a PDF invoice to an email, or emailing an invoice from the MYOB Invoices app, your customers won't be able to pay them online.

But if you email an invoice from the MYOB Invoices app, you later open the invoice in your MYOB software (AccountRight or MYOB Essentials), select the Online payments option, then email the invoice again from your MYOB software.

Can I charge a fee for payments made using online payments?

There's currently no automated option to include surcharges on invoices paid using online payments.

How long does it take for payments to be deposited into my bank account?

Payments made by your customers using online payments will be deposited into your nominated business account as cleared funds. Depending on your bank this can take up to 3 business days.

If you haven't received the funds after 3 days, contact our online payments team on 1300 555 931.

What should I do if I get stuck during the activation process?

Online payments are available to all subscribed AccountRight and Essentials users. If you don’t have an active subscription, just click here, and we’ll run you through your options.

If you’re having any technical dramas during the setup process, you can always get in touch or check out our Community Forum for advice and tips.

Can my customers get reminders to pay invoices?

Can my customers get reminders to pay invoices?

Yes. Your customers now have the option to be reminded to pay you by clicking ‘Add to calendar’ on their invoices. If they’re having trouble, make sure they’ve enabled the reminder in their calendar settings or, direct them to the ECAL support page.