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Fees and charges for online payments

With online payments, there are no setup or cancellation fees. There's just a transaction fee that will apply to all payments made online.

Transaction fee: $0.25 per transaction + 1.8% of the invoice value.

For card and digital wallet payments (Google Pay and Apple Pay) and PayPal, you can surcharge the 1.8% onto the customer. For BPAY payments, you can't surcharge the 1.8%.

When a customer pays your invoice online, the fees are deducted from the invoice total and the balance is deposited into your nominated bank account.

Fee example

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  • Invoice total = $100

  • Fees = 25c + $1.8 (1.8% of invoice total) = $2.05

    • If you surcharge (pass on the 1.8% to the customer), the customer pays $100 + $1.80 = $101.80

    • If you don't surcharge, the customer pays the invoice value ($100)

  • MYOB deducts $2.05 in fees from the customer's payment, and you receive the balance

    • If you surcharge, you'll receive $101.80 - $2.05 = $99.75

    • If you don't surcharge, you'll receive $100 - $2.05 = $97.95

If there's GST on the invoice, the surcharge will also attract GST which the customer pays and you'll collect. See below for more details.

GST on surcharges

When you invoice a customer, you can pass on the 1.8% surcharge (excluding BPAY).

If there's GST on the invoice, there will also be GST included in the customer's 1.8% surcharge (the surcharge will be GST inclusive). If there's no GST on the invoice, there will be no GST applied to the customer's surcharge.

MYOB takes care of the GST calculations and how it's handled in your software. This ensures any GST you collect is reported correctly to the ATO on your activity statement.

Surcharge GST example

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If you pass on the 1.8% surcharge to a customer, here's how the GST works.

  • If there's GST on the invoice

    • The customer pays: invoice value + surcharge + surcharge GST

    • You receive: the amount paid - fees (i.e. 1.8% + 25c) + surcharge GST

  • If there's no GST on the invoice

    • The customer pays: invoice value + surcharge

    • You receive: the amount paid - fees (i.e. 1.8% + 25c)

Example

You send a customer an invoice for $100 + $10 GST ($110 invoice total). You choose to pass on the 1.8% surcharge.

The surcharge will be 1.8% of $110 ($1.98) + 10% GST on the surcharge (20c) = $2.18

The customer pays $110 + $2.18 = $112.18

Fees are deducted from the customer's payment, but you still collect the GST. So in this example you'll receive:

$112.18 - $2.18 surcharge - 25c transaction fee + 20c surcharge GST = $109.95

Checking your fees

We'll send you a monthly invoice letting you know your online invoice payment transaction fees for the previous month. Here's an example:

You can also see these invoices, along with your MYOB subscription invoices, by signing into My Account > View my bills.

For more details on the fees for specific online invoice payments, check your online invoice payments reports.

Other charges

You might also incur other charges if you’ve received a chargeback or dishonour notice. These charges include:

  • Chargeback fee: $33 per chargeback. This fee will be incurred regardless of chargeback outcome.

  • Direct debit dishonour: $10.00. A dishonour fee is issued if we are unable to debit applicable fees or charges from your bank account. Check your balance regularly to ensure there are enough cleared funds in your account.

  • Trace request fee: $10.00. This fee is charged for each customer transaction that you want to trace.