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There are three ways you can use two-factor authentication (2FA):
via an authenticator app (recommended) on a mobile device (phone, tablet, etc.)—your 2FA code displays in the app
via email—your 2FA code is in an email sent to the address linked to your MYOB account
via SMS (selected customers only)—your 2FA code is sent to your mobile phone via text message
SMS 2FA is being rolled out
We're excited to be gradually rolling out SMS 2FA, but you'll only be able to set it up if you're prompted to do so. For now, if you do set up SMS 2FA you won't be able to switch to a different 2FA method.
Which 2FA method is best for you depends on what devices you use, and how you access your account. See below for a comparison between app and email 2FA.
Authenticator apps are the easiest and most secure 2FA method for most people.
An authenticator app is an app that you install on your phone or tablet which generates a secure authentication code which you'll need to sign in to your MYOB account. You don't need internet access to use an authenticator app, but you do access to the device each time you sign in.
On Android and Apple devices, use the Google Authenticator app. On a Windows device, use the Microsoft Authenticator app.
You can also download single use backup codes, in case you temporarily lose access to your device.
If you don't have a smartphone or other mobile device, email 2FA might be the best option for you. By default you'll be set up for email 2FA, so there's nothing you need to set up. If you've switched to app 2FA but want to go back to email 2FA, learn how to switch.
Email 2FA uses the email address you sign into your MYOB account. When you sign in you'll be emailed a code, which you'll use to gain access to your account. If you need to change your email address, see the Frequently Asked Questions in Getting help with two-factor authentication.
To use email 2FA, you'll always need internet access, and access to your email inbox each time you sign in. There are no backup codes for email 2FA, so if you lose access to your email account you'll need to contact us to recover your account.
Use SMS (selected customers only)
SME 2FA is gradually being rolled out so it's not currently available to everyone. For now, you can only set up SMS 2FA if you're prompted to do so (you can't yet switch from app or email 2FA). Just be aware that for now, if you set up SMS 2FA you won't be able to switch to app or email 2FA without contacting us for help.
Some other things to know about SMS 2FA:
It's quick and easy to set up
It's more secure than email 2FA
It includes a “Smart Remember Me” option built-in, which means you won't be prompted to provide a code every time you sign in to MYOB.