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If you use email 2FA and you can't sign in, contact us for help.
If you use an authenticator app and you can't sign in, click Don't have your code? Try another way on the 2FA sign in window.
You'll be given some options to help get you into your account.
OK, something isn't right and we'll need to lend a hand. Contact us and we'll get you up and running.
Australia - 1800 411 641 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)
New Zealand - 0800 400 207 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)
When you call, you'll be directed to an automated service which will prompt you to enter the mobile number associated with your MYOB account. You'll also need your client ID or serial number.
The reason you choose will determine what to do next:
(If this is your scenario, complete the steps above to choose this option)
If you don't have access to your device or email account, but still plan on using it for 2FA in the future, click I've temporarily lost access to my 2FA-enabled device.
Download or print your new backup codes. You can use these to sign into your account if you encounter this situation again.
Click Continue to access your account.
If you don't have access to your device, and don't have a device to replace it, click I've permanently lost my 2FA-enabled device.
You will now be switched to email 2FA to ensure you can continue to access your account.
If you want to switch 2FA to a new device, from the device or email you were previously using, click I have a new phone and I need to set up 2FA.
Getting help with two-factor authentication
Using your backup codes
Switching your two-factor authentication device
Switching between email and app two-factor authentication
Setting up two-factor authentication on a new phone
Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.
We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.
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