We have identified an issue that occurs when MYOB Payroll is upgraded to 2020.5 and a backup of your data, created in version 2020.1, is then restored.
This causes all pay codes and the options Include in gross earnings for AWE and Include in gross earnings for OWP to be automatically unticked. This could impact the rate at which Annual Leave (ANHL) is being paid. We recommend reviewing the setup of MYOB Payroll and taking the required action.
What are the default pay codes?
- ANHL – Annual Leave
- BER – Bereavement Leave
- EREL – ERA Education Leave
- LIEU – Alternative Holidays
- ORD – Ordinary Time
- ORD 1.5 – Time & a Half
- ORD2 – Double Time • SAL – Salary
- STAT - Public Holidays
- UNPDLV – Unpaid Leave
- UNPDLVEX – Extra Unpaid Leave
- YTDGR – Gross Earnings Year to Date
How do I know if I'm affected?
Review your MYOB Payroll data as follows to see if you're affected:
To check your data
- Open MYOB Payroll.
- Go to the Maintenance command centre and click Maintain Pay Codes.
- Select a pay code, such as Ordinary Time.
- Check if the options Include in gross earnings for AWE and Include in gross earnings for OWP are selected.
- If the options are selected you're not affected by this issue and there's nothing more you need to do.
- If the options are deslected, continue with these steps.
- Go to the Prepare Pays command centre and click Enter Pay.
- Select a current employee.
- Click the Leave tab on the right-hand side. The Current Leave Due screen will show.
- Click the ellipsis button. The Leave Rate Calculation screen will show how the rate is being calculated.
- In the top-right, click the ellipsis button. This will show a breakdown of the gross earnings paid to the employee. If there are pays showing as zero dollars. Check the employees pay history.
- Go to the Maintenance command centre and click Maintain Employees.
- Select the same employee.
- Click the Pay History tab.
- Compare the Leave Rate Calculation screen with the employees Pay History.
- If the pay run is showing as zero on the previous screen but it's now showing a dollar amount in the Pay History, you're affected by this issue. See the resolution options below.
How do I resolve this issue?
If you've confirmed via the above steps that you're affected by this issue, our specialised support team can resolve this issue for you.
To repair your Payroll file
- Call our payroll support team on 0508 32 82 83. They'll guide you through the remaining steps.
- Take a backup of your data. For help doing this, see Creating a backup.
- Send the backup file into our team for repair.
- You will receive the file when complete. This will take 2-3 business days.
- Restore the backup of the repaired file.
You can now check the Leave Rate Calculation is showing the correct amounts.
- Go to the Prepare Pays command centre and click Enter Pay.
- Select a current employee.
- Click into the Leave tab on the right-hand side
