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  • Year to date (YTD) totals not correct on pay slips


 

 

ANSWER ID:22931

It has been established that this issue is caused by entering a pay in a new financial year, then rolling back into the previous year, creating and finalising a pay, then rolling back into the new year.

By re-printing the pay slips from the employee's Pay History tab, the YTD totals will display correctly. The YTD totals will continue to display incorrectly each time your pay slips are initially printed. To resolve this issue, please call our Support Team on 0508 32 82 83 to arrange to send in the latest backup of your Payroll file for a small repair.

For non-BusinesSUPPORT members a Pay Per Call charge will apply.

To re-print your payslips

  1. In Payroll, go to the Maintenance command centre and click Maintain Employees.
  2. Click Select Employee.
  3. Click the applicable employee then click OK.
  4. Click the Pay History tab.
  5. Double-click the applicable pay slip to re-print.