The MYOB website is a resource providing information on all your ledger applications — this includes technical knowledge, known issues, handy hints, marketing, training courses, and more.
Support will often ask for a copy of the tax return to assist resolving a client problem. For information on how to Export a return refer to Exporting Returns.
Open your Internet Explorer and enter my.myob.com in the address field (or click the hyperlink). The my.MYOB home page appears.
Select Support > Support Requests.
Select the Create a new Support Request button.
From the lists provided at these fields, select:
Enter text for the Subject.
Enter an Issue Description up to 2000 characters, including:
a statement of the problem
steps that produce the problem
exact wording of any messages displayed when you encountered the problem and
steps you have taken to resolve, or get around, the problem.
At the File Attachment fields click Browse to locate up to three files to be attached to your request for support.
Click Submit to add your new request to the Support Requests list as ‘open’.
You can revisit this site at any time to check on the entries added by support under for the Resolution to your request.
Untick the Show my support requests only to view requests from other clients.
Navigating in Tax
Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.
We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.
e.g. How to delete an invoice.
Just the online help, not phone support or the product itself.
Copyright © 2018 MYOB Technology Pty Ltd. All rights reserved.This help topic is provided as a guide only, in accordance with our Legal Disclaimer. For specific taxation or accounting advice, please consult the relevant tax authority or regulator.