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Article ID: 31940331
ARTICLE LAST UPDATED: 30 November 2018 11:11 AM
When generating a report or schedule within a Client Accounting - Assets= period, you may encounter the error "Unable to download. The file = could not be written to the cache".
When downloading files, Internet Explorer must create a cache or tempora= ry file. If the option Do not save encrypted pages to disk is se= lected in your Internet Explorer settings, a cache file is not created and = therefore the download fails.
Client Accounting uses Internet Explorer to retrieve data for the assets= report. This means if you're using a different default web browser (e.g. G= oogle Chrome or FireFox), you'll still need to perform the steps below to r= esolve this issue.
=20 =20If you continue to experience the issue and you use a proxy server, ensu= re you have confi= gured your Proxy Server to work with MYOB AE/AO.
MYOB INTERNAL STAFF ON= LY
If you continue to experience the = error after de-selecting this option:
Also refer to this post on the Community Forum and