When logging into Advanced Workforce Management users may occasionally get 1 of 3 problems, either a blank screen (web app), a loading loop (web app), "Hmm... Something went wrong" (web app), or an "Oh no!" (Mobile App) When this happens, the employee will have been set to an invalid Custom Permission Group. All permission groups should at minimum have one of the following options: - View basic employees information (This allows managers to see the Employee list)
- View own employee profile (This allows Employees to view their own profile)
This page is about problems logging in to MYOB Advanced Workforce Management, and how to resolve them. These problems can include: - Blank screens
- A "Something went wrong" error message
- A login loop (where you are repeatedly asked to login)
- An "Oh no!" error on the MYOB Advanced Teams mobile app.
If you are getting these issues, first try clearing your browser cache, If that doesn't work, the issue may be caused by incorrect permission settings. | UI Expand |
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| title | Clearing your browser cache |
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| In many cases, clearing your browser cache will resolve this issue. For instructions, see your browser's documentation. You only need to delete cached files and images – there is no need to delete browsing history, saved passwords, or other data. |
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| title | Fixing user permissions |
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| It is strongly recommended that "View own employee profile" is given to all custom permission groups. |
Resolution steps- Check the employee's settings under Employee Profile > Location Access
- Check which Permission group they are assigned.
- Either:
- Fix the employee only:
Change their group to a built in permission group (Employee is a good test). - Fix the permission group:
Go to Management > Settings > Manage Permissions
Change the permission group to include the "View own employee profile" privilege.
Examples of errorsWeb app: blank screenIf the computer has been logged into Workforce Management before, the screen may just be blank. Web app: Loading then error: Hmm... Something went wrong Image Modified  Image Modified Image Modified  Image Modified
Mobile App: Oh No! What happened We had an issue retrieving data. Image Modified
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| If you need more help with this topic, contact your MYOB Advanced Workforce Management partner. If MYOB support you directly, email businesssupport@myob.com. |
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