6 June 2023 – Password reset email problems

There is currently an issue causing some password some reset emails not to be sent as expected. If you are having this problem, follow this process:

1. Do another password reset, checking that your email address is correct.
2. Wait ten minutes, to give the reset email time to be generated and sent.
3. Check any spam folders or other filters on your email account.
4. If you still haven't received the password reset email, contact your MYOB Advanced Workforce Management support person so that they can resolve the problem for you.

In many cases, clearing your browser cache and cookies will resolve this issue.

For instructions, see your browser's documentation. You only need to delete cached files and images, and cookies – there is no need to delete browsing history, saved passwords, or other data.

• Google Chrome – Clear Cache & Cookies
• Mozilla Firefox – How to Clear the Firefox Cache

• Microsoft Edge – View and Delete Browser History

• Apple Safari – Clear Your Browsing History in Safari on Mac

Resolution steps

• Check the employee's settings under Employee Profile > Location Access
• Check which Permission group they are assigned.
• Either:
  • Fix the employee only:
    Change their group to a built in permission group (Employee is a good test).
  • Fix the permission group:
    Go to Management > Settings > Manage Permissions
    Change the permission group to include the "View own employee profile" privilege.

Examples of errors

Web app: blank screen

If the computer has been logged into Workforce Management before, the screen may just be blank.

Web app: Loading then error: Hmm... Something went wrong

Mobile App: Oh No! What happened We had an issue retrieving data.

If you need more help with this topic, contact your MYOB Advanced Workforce Management partner. If MYOB support you directly, email businesssupport@myob.com.

Managing permission groups

Default permission rightsgroups