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ANSWER ID:33225

Question	Answer
How do I update my M-Powered services Primary/Alternate contact details?	Please complete Sections 1, 5 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent. The M-Powered services Primary/Alternate Contacts have the ability to discuss your business information with the MYOB M-Powered Services Team. The Primary Contact will receive the M-Powered Monthly Statement as the beginning of each month via email, and also be the first point of contact by the M-Powered Service Team.
How do I update the email address where my M-Powered invoices Payment Advice notifications are sent?	Please complete Sections 1, 6 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent. The M-Powered invoices Payment Advice provides information on invoices that have been paid the previous working day. This includes the date, invoice number, payment method, amount paid, and the bulk deposit amount transferred to your account.
How do I update the email address where the Monthly Statement is sent?	The M-Powered Monthly Statement is emailed to the Primary Contact. To update your Primary Contact, please complete Sections 1, 5 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent.
Why am I not receiving the M-Powered Monthly Statement?	The M-Powered Monthly Statement is emailed to the Primary Contact at the beginning of each month. If you need to update your Primary Contact or their email address, please complete Section 1, 5 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent.
How do I update the email address where my M-Powered Payments Remittance Advice copies are sent?	Please complete Sections 1, 8 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent. The M-Powered payments Remittance Advice copy provides your business a description of the payment made to your supplier through M-Powered services.
I have a new trading name, how do I advise M-Powered services?	Please complete Section 1, 2 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure Section 9 is signed by the business owner(s) - Declaration and disclosure consent.
Our company has recently changed names, how do I notify M-Powered services?	Do you have a new ABN? If yes, please complete a new application as the legal entity has changed. Please complete Sections 1, 2 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure Section 9 is signed by the business owner(s) - Declaration and disclosure consent.
How do I update the business address & contact phone/fax number with M-Powered services?	Please complete Sections 1, 3 & 9 along with any other relevant sections, on the 'Change of Business Details' form, attached to the bottom of this support note, to update your contact details. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent.
Our business owners have recently changed, how do I update this information with M-Powered services?	Please complete Section 1, 4 & 9 along with any other relevant sections, on the 'Change of Business Details' form, attached to the bottom of this support note, to update your details. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent. All changes to business owners on the M-Powered account, are verified by ASIC. Business owners will only be updated if ASIC confirms the stated changes. If ASIC have not been advised of the changes in business owners, please contact them to arrange the update before notifying M-Powered services.
How do I update the recorded business name my customers see/hear when paying their M-Powered invoice by Credit Card	When customers use their Credit Card to pay their M-Powered invoice via phone/internet, your business name is recorded for them to confirm they are paying the correct supplier. Please complete Sections 1, 6 (New spoken name of business) & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent. Please allow approximately 4 weeks for your business name to be re-recorded and updated through the payment gateway as this service is provided by a third party.
How do I change the Maximum Credit Card payment limit for M-Powered invoices?	Please complete Sections 1, 6 & 9 along with any other relevant sections, on the 'Change of Business Details' form attached to the bottom of this support note. Please ensure the business owner(s) sign Section 9 - Declaration and disclosure consent.