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ANSWER ID:32291

If you're getting a "4001" connection error when using M-Powered services, you will need to change your internet setting as follows:
it means your computer can't connect to our server. To fix this, try changing your internet settings as shown below.

 

UI Expand
expandedtrue
titleTo change your internet settings
  1. Close AccountRight.
  2. Open the Control Panel.
    • In Windows 8: Right-click in the bottom-left of the screen and choose Control Panel.
    • In
older Windows verisons
    • earlier Windows versions: Click the Windows Start button and choose Control Panel.
Click Internet
  1. Click Internet Options.
  2. Click the Connections tab.
    ImageImage Modified
Click LAN Deselect (untick)
  1. Click LAN settings.
    ImageImage Modified
At this point you should be able to see the following window:
ImageImage Removed
  1. Deselect the option Automatically detect settings
then click
  1. .
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  2. Click OK.
  3. Click OK
in
  1. on the Internet Properties window.

  1.  

You

will now

'll now be able to successfully complete a Send\Receive in your M-Powered Service Centre.

If

this does not fix your issue you can follow the standard M-Powered: Common Connection Errors support note to try and solve your issue. A 4001 error simply means that you cannot connect to our server. This can be caused by firewall or antivirus settings. Port 443 must be open, you can disable firewall and antivirus software to test if they are causing the issue.

the issue persists

This error can also be caused by your firewall or antivirus software preventing the connection. Try temporarily disabling these programs to see if they're causing your issue. If the issue is resolved by disabling these programs, you'll need to modify your firewall or antivirus program to ensure they don't interfere with the M-Powered connection (port 443 needs to be "open"). You might need an IT person to help with this. Also see M-Powered Common Connection Errors.

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M-Powered Common Connection Errors