Need more help?

HTML Wrap

class	section group

HTML Wrap

class	col span_3_of_5

ANSWER ID:32522

UI Text Box

type	note

Not applicable for RetailManager v12 and later

RetailManager v12 and later caters for Epson USB docket printers, so this support note only applies to earlier RetailManager versions.

This support note describes how to ensure your Epson USB docket printer is compatible with your Retail software. This process requires the installation of the EPSON TM Virtual Port Driver and specifying the printer in your Retail software.

For current Epson printers on the market, the virtual driver is included on the Epson Driver CD in the following location (assuming your CD-ROM drive is the "D" drive):

D:\Windows\TM Virtual Port Driver\EN\TMVirtualPortDriver500aE.exe.

For general help setting up a USB docket printer, see Retail Support - Setting up a USB docket printer in RetailManager.

UI Expand

title	1. Download the EPSON TM Virtual Port Driver

To download the EPSON TM Virtual Port Driver:

Go to https://download.epson-biz.com/?service=pos
Under Choose Software Category, and under the sub-heading Device Driver, click Virtual Port DriverCick the Software category then click Virtual Port Driver (under the Device Driver sub-heading).
Click TM Virtual Port Driver.
Click Download and choose to save the page.
Select the checkbox to Accept to the License Agreement then click Download.
Save the file to your Desktop.

UI Expand

title	2. Install and configure the EPSON TM Virtual Port Driver

Ensure your docket printer is connected to the computer and switched on before completing the following steps. Also make sure you are logged into Windows as an Administrator or a user with administrator privileges.

Double-click the downloaded TM Virtual Port Driver file.
Follow the on-screen steps to install the TM Virtual Port Driver.
At the Com Port Settings window, select the Configure Now option, then click OK.

UI Text Box

type	note

Having issues installing or running the EPSON TM Virtual Port Driver?

Contact Epson Technical Support for assistance or visit tech.epson.com.au or http://tech.epson.co.nz

Please note for current Epson printers on the market, the virtual driver is included on the Epson Driver CD in the following location (assuming your CD-ROM drive is the "D" drive):

D:\Windows\TM Virtual Port Driver\EN\TMVirtualPortDriver500aE.exe

UI Expand

title	3. Configure your Retail software to use the EPSON USB docket printer

Ensure your docket printer is connected to the computer and switched on before completing the following steps.

Open your Retail software and sign-in as an administrator.
Go to the Setup menu and choose Hardware.
Click the Docket Printer tab.
As shown in the image below:
- Select the Use Docket Printer option.
- In the Model field, click the dropdown arrow and choose your EPSON docket printer.
- In the Port field, click the dropdown arrow and choose the COM port specified when you configured the TM Virtual Port Driver.
Image Added
Click Test to ensure the printer functions. Our support note Retail Support - Docket Printer Setup and Troubleshooting in RetailManager can be used if the printer fails to function. If you are still experiencing printer problems, please call Contact Epson Technical Support for assistance or visit tech.epson.com.au or http://tech.epson.co.nz
Click Apply.
Click Close.