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ANSWER ID:13761

Question	Answer
Does RetailHospitality store the sales transactions that it processes?	No. All sales transactions/information is transferred directly into the RetailManager database that it has been paired with in the Data Connections window.
Why do I need to setup Data Connections in RetailHospitality Admin?	This is because RetailHospitality works as an interface for RetailManager. The setup is required for the application to link to a RetailManager shopfront database. In the Data Connections window you can establish a connection between RetailHospitality and RetailManager.
What hardware can RetailHospitality be used with?	RetailHospitality can be used with touch screens, docket printers, cash drawers and barcode scanners. Barcode scanners can used but are not required to be configured within RetailHospitality. In order for docket printers to work with RetailHospitality, a driver for the device needs to be installed in Microsoft Windows first. If your docket printer came with a driver installation disk, use this disk to install the printer driver first. If you don't have an installation disk, you can install a Generic Text Only printer driver in Windows. A cash drawer may be connected to the terminal either directly using a serial port or through the docket printer. For assistance with configuring USB docket printers and cash drawers, please refer to our support note Retail Support - USB Docket Printer/Cash Drawer in Retail Hospitality.

Q.

A.

Q.

Setting up a docket printer and cash drawer in RetailHospitality.

Can I run RetailHospitality unregistered?

A.

You have a 30 day evaluation period which you can run RetailHospitality unregistered. After that it will not work unless a registration unlock code is entered to register the program. The registration unlock code is valid for the nominated computer only and cannot be transferred to another touch screen terminal.

Q.

How much is a RetailHospitality licence and where can I purchase it?

A.

One RetailHospitality licence allows you to install RetailHospitality on one computer. If you need to install RetailHospitality on more than one computer you will need to purchase the number of licences you require. Contact Retail Customer Service to enquire about RetailHospitality licences and current pricing

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Q.

(Australia 1300 555 115 or New Zealand 0508 123 123).

Can RetailHospitality do table management? If so, where do I set this up?

A.

Yes. RetailHospitality can do table management and this is setup in the RetailHospitality Admin under the Table Management section. You will need to select Table management option first in the Behaviour section before you can setup the table configuration. Table management setup allows you to:

Create groups of tables, nominating a name to identify the group
Assign colours to individual groups indicating the availability of the table
Indicate the active state of the group
Order the groups
Delete or edit the groups
Add tables to groups either individually or as a range of tables
Indicate the number of seats available at a table
Indicate the active state of a single table.

Q.

How do I give a discount in RetailHospitality?

A

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discount can be given while a sale is in progress and there are items on the sale. You will need to enter in your PIN before you can continue. Then you can enter in the amount of the discount as an amount, not as a percentage. Then select the Enter button.

Q.

How do I save a sale?

A.

To save a sale while it is in progress, there must be items added to that sale. Select Menu and choose Save/Recall. Any previously stored sales will be displayed in the selection area. If the sale that is currently open has a number already it will automatically be saved. If the sale is new you will be prompted to enter in a table number or select previously stored sale to add the selected items. Once the sale has been saved, the items will clear from the list and you can select another sale from the displayed list.

Q.

How do I reverse a sale in RetailHospitality?

A.

You can't reverse a sale in RetailHospitality. This needs to be done in RetailManager by doing a negative sale in the sales window.

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RetailHospitality user guide (PDF)

Creating payment types in RetailHospitality

Setting up a docket printer and cash drawer in RetailHospitality

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ANSWER ID:13761

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