Sometimes things don’t go to plan and your customer returns items you’ve sold or may even question the details of an invoice. Customer returns include goods returned, services not used or received, or credits given for invoice overpayments. 

Steve from IckyLeaks made a mistake and overcharged Kingston & Co. Developments on invoice #182 and has agreed to provide them with a credit.

They should only have been charged 4 hours for installing the Hot Water Systems. 

Let's find out what the original invoice was for and then we'll work through both steps of the process.

1. Create the customer return (adjustment note)
2. Process the return