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ANSWER ID:9225

This support note provides information on working with images in your customised forms to ensure they display and print correctly.

For more information about adding and editing images in your forms, see the AccountRight help (Australia | New Zealand).

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title	Image file size and format

You can check an image's file size and format by right-clicking the image file and choosing Properties. The displayed window shows you the file size and format.

See it in action (click to enlarge)

Images should be 200KB or smaller to work with AccountRight forms. The following image file formats are compatible:

.bmp

.jpg

.jpeg

.emf

.gif

.png

.tif

.wmf

.ico

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title	Resizing an image in a form

When a picture has been added to your form, click the picture to display its "handles" (the small black dots around the edge of the picture). By clicking and dragging these handles, the picture can be resized as required. Note that the picture will retain its aspect ratio when resized. Enlarging your picture may reduce the quality of the image, so ensure the resolution of your image is adequate before adding it to your form.

Ideally, it is best to use an image that is already the correct size, to avoid any image artifacts/dithering which can be caused by resizing. These artifacts can occur when enlarging and reducing, but they may be particularly apparent if you use a small image and enlarge it on the form.

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title	Troubleshooting images

Issue	Solution
Images distorted or missing when viewing invoices or statements using Windows 8 or 10	Windows 8 built-in PDF reader can prevent images displaying in your forms. Install a free PDF reader (like Adobe Reader) to ensure images display properly. See Images distorted in PDFs when using Windows 8 or 10.
Images not appearing when viewing, printing or emailing forms

See Images not displaying in customised forms.

Make sure your images are the correct file size and format. See Image file size and format above for more information. If the file size and format are correct, you might need to update AccountRight. Older versions of AccountRight v19 relied on QuickTime to display images in forms. Security vulnerabilities have been identified in QuickTime on Windows computers, so it's recommended you don't install QuickTime. For all the details on this issue and what you can do, see our community forum. Our NZ version 19.8.1 and AU version 19.11.3 and later no longer require QuickTime to include images on the forms.
Images not printing or displaying on screen	Is the field size large enough in the form? You may need to increase the size of the picture field on the screen. Is the image file size and format compatible? See Image file size and format above for more information.
Images printing with pixilated, fuzzy, or jagged edges	Try smoothing the edges of your picture in a graphics program before pasting it into the form. Also try to get the image to an appropriate size and resolution before adding it to your form, rather than resizing within the form.
Images printing entirely black	This can occur if the image resolution is too high. Try reducing the resolution in a graphics program before pasting it into the form. Is there anything pasted on top of the image in the forms customisation screen? If so, move the field and see if it improves the printing of the image.
Images not printing correctly on one computer, while printing OK on the computer where the image was pasted	Make sure the Colour Depth is the same as the computer where the image was pasted into the form. If the computer was set to 256 colours in the Control Panel, the same setting should be set on the other computer(s).
Images not printing in colour	Older software versions do not allow colour graphics above 16 colours to be printed in forms. It will convert them to grey scale images.

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Images distorted in PDFs when using Windows 8 or 10

Images not displaying in customised forms

Customising forms (Australia)

Customising forms (New Zealand)

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Old Version 9

New Version 10

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ANSWER ID:9225

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