We recommend that you use your RetailManager Professional (POS Consultant) or IT Consultant to set up your computers. To find a RetailManager Professional, check our website (Australia | New Zealand).

Before you can set up RetailEnterprise you must already have:

• Email accounts set up at each location where you will install RetailEnterprise.
• The Email software you use for RetailEnterprise muse be the default mail client in your Windows operating system.
• The Email application must be MAPI (Messaging Application Programming Interface) compliant, for example Microsoft Outlook.

RetailEnterprise has 2 components: RetailManager Shop (RMShop) and RetailManager Central (RMCentral). To utilise the email communication method they will need to be configured the following way:

To configure RMShop

1. Open RMShop.
2. Go to File/Settings and select the option Send via E-mail.
3. Specify the email address that is being used by RMCentral at the Central E-mail Address field.  Here's our example:
   
4. Click Save.

To configure RMCentral 

1. Open RMCentral.
2. Go to Information/Shops.
3. Double-click the shop you are setting up.
4. Click the Connection tab.
5. Select the E-mail option and enter the Shop E-mail Address.
6. Complete this step for any additional shops that have been created within RMCentral. Here's our example:
   
7. Click Commit.

Communications over a LAN/WAN are initiated and controlled by RetailManager Central from your central office location. Communication via E-mail is controlled from RetailManager Shop, as the summarised information is sent from shop to an E-mail address used by Central at the central office location.

1. Before any of the sales information can be sent from RMShop to RMCentral, the Shop Identifier needs to be set within RMShop. To set this identifier, you must send a message or product update from RMCentral, and receive this information into RMShop. Once this identifier is set, RMShop can send the summarised sales through to RMCentral.
2. At the prescribed Summary Start Time (see below) RMShop will summarise all sales to that time. This information is automatically attached as a *.dat file, attached to an email and placed in the Outbox of your email program. Once online, this email will be sent to the specified email address for RMCentral. Here's our example:
   
3. At the RMCentral site, this email and attachment is placed in the Inbox when the email program is online. This file will be automatically accessed/downloaded at the prescribed Collection Time within RMCentral (File/Settings), but can be manually downloaded by doing a Manual Transfer (Transfer/Manual Transfer).
4. When RMCentral sends information (Messages and Product Updates) to RMShop it will attach the file to an email and place it in the outbox of your email program. When the program is online the email will be sent to the store's inbox. Shop will check the inbox to download the emailed information only at the Summary Start Time. This information cannot be manually accessed.

Both RMShop and RMCentral can only receive emails when their respective email software is activated and they are online. RMCentral and RMShop don't need to be online simultaneously.  When the shop summary file is created, it is automatically placed in the outbox of the email program but can only be sent when the email program is online.