Uninstalling and reinstalling AccountRight will replace any missing or damaged OfficeLink files. To uninstall AccountRight- Close all programs on your computer.
- Access the list of programs installed on your computer:
- In Windows 8 or later: Right-click in the screen's bottom-left corner and choose Programs and Features.
- In Windows 7/Vista: Click the Windows Start button and choose Control Panel then choose Programs and Features.
- Click the MYOB AccountRight software to be uninstalled then click Change. In some Windows versions this may appear as Change/Uninstall.
- If a confirmation message is displayed, click Yes.
- If the Setup window is displayed, select the Remove option.
- Click Next.
- Click Yes to the confirmation message.
- Click Finish once the uninstall process is complete.
- Restart your computer.
To reinstall AccountRight (with an installation CD)- Close all programs on your computer. This includes disabling any anti-virus software.
- Place the MYOB software CD into the disc drive. If the installation window does not automatically display:
- Simultaneously press the Windows and E keys on your keyboard to display My Computer (or Computer).
- Double-click your CD-ROM drive (usually the D: drive).
- Locate the file named autorun.exe and double-click it.
- Follow the on screen prompts to complete the installation.
- When complete, restart your computer.
- Test the AccountRight function you were performing when the error occurred to see if the issue is fixed.
To reinstall AccountRight (via a download)If needed you can can download AccountRight from my.MYOB (providing you have an active support subscription). Once you've downloaded the installation file, complete the following: - Close all programs on your computer. This includes temporarily disabling antivirus program.
- Double-click the downloaded installation file. The installation will begin.
- Follow the on screen prompts to complete the installation.
- When complete, restart your computer and re-enable your antivirus program.
- Test the AccountRight function you were performing when the error occurred to see if the issue is fixed.
If the error persists, continue to Task 4. |