To reverse a dishonoured cheque, complete the following tasks:
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| title | 1. Unmatch the bank transaction |
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| 1. Unmatch the bank transaction- On the Banking menu, click Bank transactions. The Bank transactions page appears.
- Find the transaction that corresponds to the dishonoured cheque.
- In the Allocate or Match column for that transaction,click the dropdown arrow and choose Allocate me
 Image Added to unmatch the transaction.
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| title | 2. Delete the customer payment (if one was entered) |
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| 2. Delete the customer payment (if one was entered)- On the Sales menu, click Invoices. The Invoices page appears.
- Locate the customer's invoice against which the dishonoured cheque was used as payment, and click the invoice number. The transaction is displayed.
- At the bottom of the page, under Activity, click the customer's payment. The View customer payment page appears.
- ClickIn the upper-right corner of the page, click X Delete.
- Click Yes to the confirmation message.
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| title | 3. Allocate the deposit and the withdrawal |
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| 3. Allocate the deposit and the withdrawal- On the Banking menu, click Bank transactions. The Bank transactions page appears.
- Locate the withdrawal (the payment you deleted in the previous task).
- In the Allocate or Match column for that transaction, click the dropdown arrow and allocate it to Bank Charges.
- Locate the deposit (the original payment received from the customer).
- In the Allocate or Match column for that transaction, click the dropdown arrow and allocate it to Bank Charges. This will cancel out the deposit for a net effect of $0 to the Bank Charges account.
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