When 2-factor authentication is turned on, you might not always have access to your authenticator app when signing in to your MYOB account.
That's when your one-time use backup codes come in handy. These codes were generated when you set up 2-factor authentication and allow you to sign in to your MYOB account when you can't access your phone.
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Lost your backup codes? You can download your 2FA backup codes at any time from the Security Centre.
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Signing in using a backup code
Start by signing in to your MYOB account.
A screen will appear asking for a verification code.
- Click Try a different way to verify your account.
- Click Use one of your backup codes.
- Enter your backup code in the backup code field.
- Click Sign in, and you will gain access to your MYOB account. Note that the backup code you just used to sign in will no longer be usable.
<h2><i class="fa fa-comments"></i> FAQs</h2><br>
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I don't have access to my authenticator app or backup codes - how can I sign in to my account?
If you're asked for a verification code but don't have access to your authenticator app or backup codes, please contact us.