We only accept email support enquiries from clients with a support subscription. If you have chosen casual support please call 0900 592 437.
If you have a support subscription and you want to email us for help, please include the following information in your email:
Your serial number. Press the F5 key in Ace Payroll to find your serial number.
Your contact number.
The name of your company.
If the email is an order, please include your delivery address.
If you are emailing a particular staff member, please ensure their name is in the subject line of the email.
Support contact hours are:
Monday to Friday 8:30am – 5:00pm
(closed on public holidays)