Known issue 08-/07-/2020

We're currently experiencing an issue affecting access to online company files and other online services. Our experts are working on this as a priority as we realise how important it is to fix as soon as possible.

• the latest version of AccountRight installed on your computer
• to accept the invitation if you've been invited to access an online file created by someone else
• your MYOB account details
• (If prompted) a two-factor authentication code
• (If prompted) a company file user ID and password

To open an online company file

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   Start AccountRight. The Welcome to AccountRight window appears.
   

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   If you've previously opened AccountRight, your most recently opened company files appear in the Welcome to AccountRight window. If the online file you want to open appears in the list, you can double-click it to open the file. If you haven’t already signed in to your MYOB account you'll be prompted to do so.

2. Click Open a company file. The Library Browser appears.
   

3. Click Online. The Sign in to MYOB window appears.
   

4. Sign in using your MYOB account details.

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   Only select the Stay signed in for 12 hours option if no-one else uses the computer.

5. If prompted, enter your two-factor authentication code. Learn about two-factor authentication.

6. In the Company files online list, double-click the company file you want to open, or select it and click Open. Note that you won't be able to work on an online company file if it is being upgraded or backed up.

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   Can't see the file you want? If you've been invited to access a file that another AccountRight user has created, you'll need to accept the invitation.

7. If prompted sign in with your company file user ID and password. Can't sign in?

   

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   If you've been invited to work on an online company file, but you don’t have a User ID for the file, contact the person who invited you. They'll need to set you up as a company file user. For more information, see Invite a user to an online file.

   The Command Centre appears. You can now work on the online company file.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

How can I check who's signed in to my online file? 

Go to the File menu and choose Back Up. When you click Back Up again, you'll be shown who is currently signed in to your file.

Click Close (unless you do want to back up your company file).

Why am I getting an error about my computer's system date or time being incorrect?

The first thing to check is that your using the latest version of AccountRight. See Getting the latest version.

If you're on the latest version and continue to receive this error see the instructions below.

Complete the following:

1. Close all programs, including AccountRight.
2. Right-click the clock in the bottom-right corner of your screen and choose Adjust date/time.

3. On the Date and Time tab, ensure your computer is set to the correct Time zone. If it isn't, click Change time zone and select your applicable Time zone.

4. If using Windows 8 or 10: Click Additional date, time, & regional settings then click Set the time and date.

5. Click the Internet Time tab.

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   Don't see the Internet Time tab? If your computer is on a domain-based network, the workstations will not have the Internet Time tab. This is because the workstations will automatically synchronise their time with the Domain Controller (Server) each time they start up. You may need to contact your IT specialist to confirm that your Domain Controller is correctly configured to synchronise with Internet Time.

6. Click Change Settings.
7. Select the option Synchronize with an internet time server.
8. In the Server field, select time.windows.com.
9. Click Update now.
   Your computer's time will be synchronised with an online time server.
10. When complete, click OK to close all open windows.

You should now be able to open AccountRight and successfully sign in to AccountRight Live.

If the above steps didn't work, talk to your IT specialist, as only they will be able to diagnose the specific cause in your system of the date or time error.

Why am I getting the message "AccountRight needs updating"? 

If you're getting the message "AccountRight needs updating" when trying to open your company file, it means there's a newer AccountRight version available which you'll need to install. See Getting the latest version for more information.