CMN.ATO.AUTH.011

This error will only be for Tax or BAS agents

CMN.ATO.GEN.402043

This error means the tax file number (TFN) you've recorded for an employee doesn't match the ATO's records.

To check the TFN you've recorded for an employee, go to the Card File command centre > Cards List > Employee tab> open an employee's card > Payroll Details tab > Taxes tab > Tax File Number.

If the employee doesn't have a TFN, use the applicable special number as provided by the ATO:

Once you've updated an employee's TFN, their latest year-to-date payroll information will be sent to the ATO when you do their next pay run, or you can send an update event as described in the FAQs below.

CMN.ATO.GEN.500029

This error means an email address in MYOB contains an invalid text character. Email addresses must only contain these text characters: A to Z a to z 0 to 9 ! @ $ % & * ( ) - _ = [ ] ; : ' " , . ? / or a space character.'

To check an employee's email address, go to Card File > Cards List > Employee tab > click to open the employee's card > Profile tab > Email. Update as required and click OK.

To check the email address for each person who declares payroll information to the ATO for your business:

1. Sign into MYOB as the person who declares your payroll.
2. Go to the Payroll command centre > Payroll Reporting > Payroll Reporting Centre.
3. If prompted, sign in with your MYOB account details.
4. Click the ATO settings tab.
5. Check the Email under Business contact details for the ATO section.
6. Update as required and click Update contact details.

Once you've updated the incorrect details, your employees' latest year-to-date payroll information will be sent to the ATO when you do the next pay run, or you can send an update event as described in the FAQs below.

CMN.ATO.GEN.XML04

This error means that some mandatory payroll information required by the ATO is missing from your MYOB business. This might be information relating to your business or one of your employees.

Here's a list of the mandatory information that you'll need to confirm has been entered and that it doesn't contain any invalid characters, including "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

Once you've updated your business or employees' details, your employees' latest year-to-date payroll information will be sent to the ATO when you do the next pay run, or you can send an update event as described in the FAQs below.

CMN.ATO.PAYEVNT.000212

This error has the description Branch code must be provided when an ABN is provided. This error means the GST branch number you have recorded for STP doesn't match the ATO's records.

GST branch numbers are used for businesses where part of the business accounts for GST separately from its parent entity. To learn more about GST branches, visit the ATO website.

Even if your business doesn't account for GST this way, if your business has an ABN you'll also have a GST branch number. If you don't have multiple branches, your GST branch number will typically be 1, but check with the ATO if you're unsure.

To check or update your GST branch number

1. Open the STP reporting centre (Payroll command centre > Payroll reporting > Payroll Reporting Centre).
2. Click the ATO settings tab.
3. Check the GST branch number and update if required. This field cannot be empty and cannot be 0. Check with the ATO if you don't know your GST branch number.
4. Click Update business details to save any changes.

Once you've updated the incorrect details, your employees' latest year-to-date payroll information will be sent to the ATO when you do the next pay run, or you can send an update event as described in the FAQs below.

CMN.ATO.PAYEVNT.EM92168

This error means you're trying to finalise a payroll year for which you haven't submitted any payroll information to the ATO via STP. This can happen if you set up STP after the start of a new payroll year but you're trying to finalise the previous payroll year.

To finalise your previous year's payroll information, you'll need to complete manual payment summaries for your employees using forms available from the ATO.

If unsure about completing or submitting these forms, we recommend speaking to your accounting advisor or the ATO.

CMN.ATO.PAYEVNT.EM98452

This error means your ABN isn't active.

You'll need to contact the ATO to get their help to fix this issue.

CMN.ATO.PAYEVNT.EM99507

This error means there is an issue with the previous BMS ID that you transferred to the ATO when you set up STP in AccountRight.

This error will occur if:

• you transferred the wrong previous BMS ID, or
• you transferred a previous BMS ID when you didn't need to (you only need to transfer a previous BMS ID if you've reported via STP in the current payroll year in other payroll software, before moving to AccountRight).

How you fix this error depends on your scenario:

CMN.ATO.PAYEVNTEMP.000239

This error has the description Cessation Reason Code must be provided which means a terminated employee hasn't had their Termination reason reported to the ATO. This can happen if you terminated an employee in the current, or previous, payroll year before moving to STP Phase 2.

But it's easy to fix this in the STP reporting centre.

1. Open the STP reporting centre (Payroll command centre > Payroll Reporting > Payroll Reporting Centre).
2. If prompted, sign in with your MYOB account details.
3. If you've finalised the terminated employee, undo their finalisation:
   1. Click the EOFY finalisation tab.
   2. Choose the Payroll year the terminated employee was finalised.
   3. Select the terminated employee.
   4. Click Remove finalisation and notify the ATO.
   5. Enter your details and click Send.
4. Undo the employee's termination.
   1. Click the Employee terminations tab.
   2. Choose the Payroll year the employee was terminated.
   3. Click Undo to remove the employee's termination.
   4. Enter your details and click Send.
5. Redo the employee's termination.
   
   1. Click Add termination.
   2. Enter the termination details (including the Termination reason) and click Notify the ATO.
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   3. Enter your details and click Send.
6. If you removed the employee's finalisation at step 3, you can re-finalise them.
   1. Click the EOFY finalisation tab.
   2. Choose the Payroll year the terminated employee was finalised.
   3. Select the terminated employee.
   4. Click Finalise and notify the ATO.
   5. Enter your details and click Send.

CMN.ATO.PAYEVNTEMP.000245

This ATO error indicates that one of your employee's has been assigned the Income Type of Labour hire in their employee card, but that employee has a salary sacrifice on their pay.

To check an employee's income type, go to the Card File command centre > Cards List > Employee tab > open the employee's card > Payroll Details tab > Taxes tab > Income Type.

According to the ATO, only contractors should be assigned the income type of labour hire, and contractors are not entitled to salary sacrifice. For more information about each income type, see this ATO information.

If you're not sure how your employees should be reported under STP, check with the ATO or your accounting advisor.

CMN.ATO.PAYEVNTEMP.000389

If you see this error but you're able to continue the pay run and declare it to the ATO, there's nothing more you need to do.

If you're NOT prompted to declare the pay run to the ATO, you can do so from the Single Touch Payroll reporting centre.

To send the report to the ATO from the STP reporting centre

1. Go to the Payroll command centre and click Payroll Reporting.
2. Click Payroll Reporting Centre.
3. Click the ellipses Image Removed button and choose View report detail.
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4. Use the table above to troubleshoot the issue. If you can't find the error, check the error list on the ATO website or get If prompted, sign in using your MYOB account details (email address and password).
5. Send the report to the ATO (it'll have a status of Not sent)
   • If you're reporting via STP Phase 2, click the report then click Send to ATO.
   • If you're reporting via STP Phase 1, click the elipses Image Added button for the report and choose Send to ATO.
6. Enter your details into the declaration and click Send.

Most rejection errors are generated by the ATO, so check the ATO website for more details.

Can't find your error? Get in touch with our support team

.

Am I reporting via STP Phase 2?

You can check in the STP reporting centre (Payroll command centre > Payroll reporting > Payroll Reporting Centre). If you don't see this label, you're on STP Phase 1. How do I get ready for STP Phase 2?

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1. Go to the Payroll command centre and click Payroll Reporting.
2. Click Payroll Reporting Centre.
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3. If prompted, sign in using your MYOB account details (email address and password).
4. Click the STP reports tab.
5. Choose the applicable Payroll year.
6. Click Send update event.
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7. When prompted, enter your details and click Send.

Update events are listed in the Single Touch Payroll reporting centre with your other payroll submissions, but with zero (0.00) amounts.

You can send an update event for your employees by recording a $0 pay for them. This type of pay is also called a void pay and it's like any other pay, but all hours and amounts will be zero.

When you record a $0 pay, the employee's latest year to date payroll totals will be sent to the ATO.

1. Start a new pay run (Payroll > Process Payroll). Need a refresher?
2. Select the option Process all employees paid and choose Bonus/Commission. Ignore the displayed warning – we're choosing this option to ensure all hours and amounts are removed from the pays.
3. Ensure the Payment Date is in the payroll year you're sending the update event for.
4. Select the employees you want to send the update for. If unsure, select them all.
5. Because you chose Bonus/Commission at step 2, you'll notice all hours and amounts are removed from each employee's pay (which is just what we want). Here's an example.
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6. Complete the pay run as you normally do and declare it to the ATO. Need a refresher?

Update events are listed in the Single Touch Payroll reporting centre with your other payroll submissions, but with zero (0.00) amounts.

How do I fix or delete a report that's been sent to the ATO?

You can't delete or "undo" a report that's been sent to the ATO. Instead, you'll need to reverse or delete the incorrect pay, record it again and submit it to the ATO.

What's a pay event and an update event?

Pay runs submitted to the ATO are either pay events or update events.

A pay event can only occur in the current payroll year, and will contain a dollar value. A regular pay run is considered a pay event, where both employee and employer year-to-date totals are submitted to the ATO.

An update event can only occur in the current payroll year, but it won't contain a dollar value. For example, if you change a paid amount from one payroll category to another—like changing a $20 bonus to a $20 commission. The pay amount won't change, but the details will. For update events, only the employee's year-to-date totals are sent to the ATO, but not the employer's year-to-date totals. See the FAQ above about sending an update event.