Known issue 28/08/2020. We're aware of an issue affecting some MYOB users that results in them getting logged outthat can result in your MYOB software kicking you out unexpectedly after 15-30 minutes, forcing you to sign back in. This is caused by a Google Chrome feature released in February. Other browsers may have this feature turned on too.

For information on how to resolve this issue, see MYOB users getting logged out.

Need to stay signed in?

Tick Stay signed in for 12 hours. When using that device, you won’t be asked to sign in to your MYOB account for 12 hours. After 12 hours, you will need to re-enter your email address and password. This option isn't recommended if other people use this device.

Don't want to enter a code every time? Choose the Trust this device for 30 days option.

Learn more about using this option.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

How do I unlock my account?

If an incorrect password has been entered too many times for your email, your MYOB account will be locked for security reasons.

If you think you've been locked out, check your inbox for an email from MYOB with instructions on how to unlock your account.

I forgot my password or want to update it - how do I do this?

If you forgot your password, or just want to update it, click Forgotten your password? on the sign in page. You'll then be asked for the email address used for the MYOB account.

An email will be sent to your inbox with a password reset code that needs to be entered in the Code field. Next, enter your new password.

When you're finished, click Update password. You can now sign in using your new password.

How do I change my MYOB sign in email address?

1. Sign in to my.MYOB with your current email address and password (Australia | New Zealand).
2. Go to the My Account menu at the top of the page and choose Change Login.
3. Update your login.

Can't change your login via my.MYOB?

An MYOB administrator will need to create a new user and specify the new email address. An invitation will then be sent to the new email address. Once the new login has been set up, delete the old user.