Get started

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Click the Help button (Image Added) in the side navigation left menu bar to display help and support options.

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The help and support options let you access a range of help and support resourcesinformation.Image Removed

Submit a support request online. Note that you must be signed in to my.MYOB before you can log a call.

Menu option

OptionsDescription

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Get information about the page you're on, including step-by-step instructions and videos.

Community forum

Ask questions on the MYOB Community Forum or get involved in product discussions.

Log a support call

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New Zealand only

Display messages in MYOB Practice that walk you through the basics of using and navigating MYOB Practice.

To use the Take the tour option

Click Take the tour. The Get Started button is displayed on the bottom left of the page.
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Don't see the Get Started button when you click Take the tour? Try disabling your browser's ad blocker.
Click Get Started to see your options:
- Click an option to walk through the basics of using and navigating MYOB Practice.
- To hide the options, click the down arrow (Image Added) icon.
- To hide the Get Started button, click Show me later. You can always select Take the tour to show the Get Started button again.
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Stay up-to-date on the latest features in MYOB Practice.

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Australia only – See what tax features we'll be adding to MYOB Practice over the coming months.

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Use this option to submit the Support request form.

From the Product drop-down, select the area of MYOB Practice that you need support with. Select Online Partner/Connected Accounting if you're looking for support with:

- your client's products
- partner and practice billing queries
- client subscription cancellation
- moving a client file to client pays.

Once you've completed the support request,

a job reference number is emailed to you

you'll get a confirmation email, and we'll get back to you with a response as soon as we can.

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Chat live with a support representative about your issue or question. Note that this service may not be available at all times.

FAQ

Use Live Chat for partner support only. MYOB Practice support via Live Chat is currently unavailable.

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Ask questions on the MYOB Community Forum or get involved in product discussions.

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Access frequently asked questions relating to system configuration, two-factor authentication and other common queries.

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Children List

	About MYOB Practice

FAQ

Troubleshooting contacts

What's new

	About MYOB Practice

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Clients

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Tax