Upgrading your database can take from one hour to several hours, depending on the size of your company. Other users cannot access the PayGlobal database during the upgrade. We recommend that large sites run their upgrade overnight or during the weekend to minimise disruption.

Let all other users know that you will need exclusive access to the PayGlobal database during the scheduled upgrade. If users know when the PayGlobal database will be unavailable, then they can schedule their work around the upgrade.

If you are running the upgrade over a network, then you must have appropriate rights to access the upgrade software. Check your access rights with your network support staff. Let your network support staff know that the account you run the upgrade on must have access to at least one folder. For example, H:\PayGlobal, not just H:. PayGlobal requires this access to prevent pathing errors.

During the upgrade, you need to record certain information. We suggest that you use the upgrade worksheet to record this information.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;Upgrade FAQs</h2><br>

If the release is a tax release, you must complete the upgrade before you open the first pay of the new tax year to ensure that the correct tax rates are applied. Ensure that you run the PayGlobal tax release in a testing environment before you ‘go live’ with the new version.

Before upgrading to the release, you must decide whether you want to run the upgrade yourself or have a consultant run it for you.

You can download the upgrade installation file by going to the URL specified in the Release Update email sent to you by MYOB PayGlobal.

The PayGlobal executable file is replaced with a new executable file that contains the new tax rules.