<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;Frequently Asked Questions (FAQs)</h2>

You can earn status credits by:

• completing certifications in MYOB Academy
• attending events like the showcase (available from Q1 2022)
• growing your active client subscriptions with MYOB (available from Q1 2022).

See the table below for the different status credits and the tiers.

You can earn up to 520* credits.

*This is subject to change in 2022 when we add new ways of earning status credits to the program.

Depending on your Partner Program tier, you're entitled to the following benefits and rewards. See MYOB Partner Program for more details.

Yes. As you earn status credits, you'll be upgraded to the next corresponding tier in the program. Once you reach a tier, you can enjoy the benefits of that tier for the rest of the year! 

Yes. Only at the end of a certification cycle.

If you don't have the corresponding status credits by the last day of the cycle, you'll be downgraded to the tier that corresponds to the status credits you and your team members have earned for the following certification cycle.

Your Partner Hub will tell how which status tier you're in. This will be available from Dec 1, 2021.

To view the Partner Hub

1. Log in to MYOB Practice.
2. Click the Practice icon on the side navigation bar to view the Partner Hub.
   
   
   
   

See the example below on how your status credits are calculated.

Anyone in your practice can take certifications in MYOB Academy. But only the staff in your business who work on MYOB customer files will be eligible to earn credit status and will add to your practice's average.

Points are calculated as an average across all eligible team members within the practice. If you add or delete employees, your status credits will change and recalculate a new average.

We'll always be rounding the status credits upwards, so it is fair on everyone.

We'll refresh the eligible team size on a weekly basis. If there are any changes to your team, make sure to update these on Friday (before the end of the day) so you can see the new headcount on Monday morning. 

You have 7 day onboarding period from when your registration is accepted. This will give you enough time to set up your clients' files and team members. During this time, you can enjoy the Purple tier benefits. You'll also see the following message on the Partner Hub.

You'll continue to see this message (below) till you've set up your clients and team members after the 7 day onboarding period

Need help setting up?

If you’ve done all the steps for adding files and staff, did a weekly refresh, and still don’t see your expected team reflected on the Partner Hub, contact us via MYOB Practice. 

To set up:

• customers, see Requesting access to a client file.
• your staff, see Adding or removing staff

Your Partner Program status as of 26 November 2021 (Purple, Silver, Gold or Diamond) will be honored in the new program and will be valid until 31 December 2022.

When we migrate you to the new Partner Program, your practice’s status credits will be set to zero. You have until 31st December 2022 to earn the corresponding status credits to maintain your tier in the following year or to move up a tier in the program. If you and your staff have already completed the MYOB Business Certification, we will apply for the corresponding status credits on 1 December 2021 when we transition you to the new program.

On 1 December 2021, when you log in to the new Partner Hub (in MYOB Practice), you'll see the same status tier you had in the old program and your practice will be entitled to the same wholesale discount and commission benefits.

We're making no changes to the commission or wholesale discount percentages.

If you're a Purple partner today, you'll continue to get the 15% wholesale discount or 10% commission. If you're a Diamond partner, you'll continue to get the 30% wholesale discount and 17.5% commission.

To access the certifications:

1. Log in to your account in MYOB Academy.

2. From the top menu bar, select the My Learning. This will display any certifications available for you.

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   It can take up to 30 minutes for the MYOB Business certification banner to appear after you first sign in. If you still don't see the MYOB Business certification banner after about 30 mins, contact us via the Help menu in MYOB Academy.

No. These courses are free to all of our accountants and bookkeepers. 

There will be 7 MYOB Certifications:

• MYOB Business Certified
• MYOB Payroll Certified (Coming soon)
• MYOB Payments Certified (Coming soon)
• MYOB Inventory Certified (Coming soon)
• MYOB Enterprise Certified (Coming soon)
• MYOB Education Certified (Coming soon)
• MYOB App Marketplace Certified. (Coming soon)

You can complete each certification entirely at your own pace, but they require approximately 1–2 hours total. 

Some topics will require a knowledge check first and if you pass the check you can move through the topics faster. If you complete the knowledge checks, you can complete certifications in as little as 15 minutes.

 Yes. You can lodge your certification proof with your industry body to claim CPD hours.

This program is designed to educate partners of all levels and abilities, and to keep you informed of product updates you may have missed.

If you're familiar with any of the content, you can just complete the knowledge check quiz. If you need a refresher, we'll let you know of your knowledge gaps. You'll be redirected to the course content so you can keep up to date with the latest MYOB changes.

For security reasons, we cannot link accounts for you, but you can link your own accounts:

1. Log in to MYOB Academy using the account you want to use for learning.
2. Go to your Learning Dashboard and, under Quick links, click the Link/unlink my accounts.
   

3. Enter the email address you want to link to this account and click to link. You'll receive an email to verify your account.

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   The email link will expire in 24 hours.

4. Verify your email address, and your accounts will be linked.

In MYOB Academy, go to the Learning Dashboard and then Current Learning to view the courses you've started and completed.

You can also go to My record of learning under the Quick Links section. 

Yes. From Q1 2022, we will be reintroducing the capability to earn up to 100 status credits for referring MYOB products or maintaining your customer subscriptions on the MYOB Business platform. 

Yes. From Q1 2022, we will be reintroducing the ability to earn up to 100 status credits per year for attending the online MYOB Partner Showcase event. 

After you complete certification, you’ll receive an email with a link to your Credly badge.

You'll need to create a Credly account if you haven’t got one. If you have an account, log in and you’ll be able to accept your new badge into your Credly account.

Then you can display it proudly wherever your clients can find you online!

We've chosen to use Credly digital badging to support this certification as it provides a secure way of digitally storing and publishing your earned credentials. It allows your customers to verify that your badge is genuine. The badges also link to a page that provides context about each certification earned. 

Your badge will be emailed to you shortly after completing the certification. The badge will be sent to you from no-reply@badges.myob.com

Check your junk emails just to be sure.

To help you get started with your first MYOB Business certification, follow the steps in this pdf document.

Watch our video to learn more.

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<script src="https://fast.wistia.net/assets/external/E-v1.js" async></script>

We recommend logging a support call through MYOB Practice so we can get back to you as soon as we can.

1. Click the Help button () in the left menu bar to display help and support options.
2. Select Log a support call.
   
   
3. In the Support Request form, enter all the details and make sure you select Online Partner/Connected Accounting in the Product drop-down.
   
   

We'll need to check the settings in our system.

Click the Help menu and then Contact us to log a support call.

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It usually means that you're in one of the courses that require a knowledge check first.

Complete the knowledge check and, if you pass, you can go to the next topic or view the learning associated with the topic.

If you don't pass the knowledge check, the learning will be available for you to work through before taking a second quiz. Complete the new quiz to move to the next topic.

You can sign up for the partner program here

Check your communication preferences in my.myob. You may have unsubscribed from email communications. See Getting the right updates from MYOB on how to check and change your settings if needed.