IssueIn MYOB Advanced, when submitting a super batch payment to Pay Super, you may see the error Error exception: Invalid Token or Company CauseThis error happens if the user doesn't have the correct permission to submit super payment to Pay Super services. FixWe need to check if the email address you're using to submit the super batch payment has the correct permissions to authorise a payment. Call or log a call case with our support team so we can check this for you. Make sure you provide us with the email address of the user who's trying to submit the payment. | div |
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| Notes for support After you get the user's email address, follow the steps below to check the permissions: - Email AccountsANZ team/Ops team accountsanz@myobadvanced.com will ensure the user’s linked email is associated with the archie account and advanced asset.
- Login to the Pay Super Registration portal (https://super.myob.com/support/) to check the affected user/email address.
- Use the serial number and check if the user's email address:
- exists in the registration portal
- has a role assigned under the user information section and has the correct permissions to submit the super payment. (check the table below for the different user roles)
Complete the PAYSUPER-CHANGE-DETAILS.pdf - Complete sections 1, 3, and 5 for edit users and authorisation details
- Check the payment limit is correct and make changes if required.
- Complete section 5 and sign by the registered user.
- Email the completed form to paysuper@myob.com.
- The Pay Super team will add the user to the pay super service. and then the user will then be able to submit contributions via the Advanced people product.
- The client can also call the Pay Super team to follow up after the form is sent.
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