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Australia only

Why you should set up MYOB direct debit requests

If you use Online Invoice Payments, you’ll find direct debit requests are another great way to enhance your invoicing workflow, giving you more time to focus on growing your business rather than spending time on administration. Direct debit requests are ideal for businesses that regularly invoice customers for the same amount, such as gyms, real estate agencies and childcare centres.

Manage your direct debit requests

Once you've set up direct debit requests you can:

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titleManage your direct debit requests
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Looking for info on your MYOB subscription payments? See MYOB subscription, invoices and payment details.

When you set up direct debit requests in MYOB you can give your customers an easy way to pay you without having to manually enter invoices and payments. Having regular scheduled payments from your customers can also help with your cashflow planning.

How it works

You set up the details of the direct debit request, including the customer, the direct debit amount and the payment schedule. When you save these details, the direct debit request is emailed to the customer.

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The customer then needs to click Setup payment, enter their banking details and authorise the request.

You can set up your direct debit requests in MYOB by following the steps below. If you need more information, visit this website.

Hands-free payments

Once a direct debit request is set up, everything is done automatically for you. The customer is automatically reminded when a payment is due, the invoice for each payment is automatically created in MYOB and it's automatically closed off when the customer pays it. And, if you've got bank feeds set up on the account the payments go into, those payments are automatically reconciled for you.

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titleCreate a direct debit request

Create a direct debit request

  1. Go to the Sales menu and choose Direct debit requests.
  2. On the MYOB direct debit tab, if prompted:
    • enter your business's ABN and the details of bank account you want your customer to deposit funds into
    • if you use bank feeds, choose an account in MYOB to match these payments to. 
  3. Acknowledge that you've read the terms and conditions and click Enable direct debits.
  4. Click Create direct debit request.
  5. Enter a name for the direct debit plan.
  6. Choose a Customer.
  7. Change the email address if you want.
  8. To set when the customer pays you, choose the Payment schedule. You can set up a direct debit to be paid:
    • weekly
    • fortnightly
    • monthly
    • quarterly
    • every 6 months
    • annually.
  9. Choose the First payment date.
  10. If you want to set an end date for the payments:
    1. Choose End date in the Direct debit expiry field
    2. Choose the Last Payment date.
  11. Enter a Description of the direct debit request.
  12. Select whether the amounts will be Tax inclusive or Tax exclusive.
  13. Complete the details of the transaction:
    1. Choose the Account the income from this direct debit will be allocated to. If you're not sure, check with your accounting advisor.
    2. Enter the Amount to be debited each time according to the payment schedule.
    3. If required, change the Tax code. If you're not sure, check with your accounting advisor.
  14. Click Send and save to email the direct debit request to the customer.

What happens next

The customer you chose for the direct debit request receives an email of the request with the direct debit amount and payment schedule.

If the customer agrees to the direct debit request, they need to click Setup payment. They are then prompted to enter their banking details.

You can view the direct debit request on the MYOB direct debit tab (go to the Sales menu > Direct debit requests). It will have a Status of Pending. When the customer authorises the debit plan, the Status of the plan will change to Active.

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We're saying goodbye to MYOB Direct Debit

We're discontinuing our MYOB Direct Debit service from 20 September 2022. From now on, you won't be able to set up new direct debit requests, but you can still manage your existing ones until we shut down the service.

For active direct debit requests, any payments scheduled from this date will not be processed. See below for more information.

What does the end of MYOB Direct Debits mean for me?

You may have received an email or other notification that we'll be discontinuing the MYOB Direct Debits service.

If you have active MYOB direct debit requests, any payments scheduled from 20 September will not be processed. If you want customers to continue paying you by direct debit, you'll need to make new arrangements with another provider.

What should I do with my active agreements?

Before the service ends on 20 September, we recommend that you:

  1. Contact your active direct debit customers to advise them of this change.
  2. Cancel their agreements – see 'To cancel a direct debit request', below.

Until the service has ended, you can still:

  • cancel a request (before or after a customer has authorised it)
  • view those requests and their statuses (Sales menu > Direct debit requests > MYOB direct debit tab)
  • cancel a request (before or after a customer has authorised it)
    • pause and resume a request (pending requests can't be paused).
    You're not able to edit direct debit requests yet – this function will be coming soon. If you need to change a direct debit request, cancel it and create a new one
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    Consider recurring invoices and online invoice payments

    You can set up recurring invoices and get them to record automatically. And, if you're using Online Invoice Payments, your customers have an easy way to pay you online.

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    titleTo cancel a direct debit request
    1. Go to the Sales menu and choose Direct debit requests.
    2. On the MYOB direct debit tab you'll see your direct debit requests and their Status (Pending for requests not yet authorised by the customer or Active for those that have been authorised).
    3. If you want to cancel a direct debit request, click the ellipsis and then choose Cancel
    4. Click Cancel direct debit in the message that appears. The Status of the direct debit request changes to Cancelled. The customer will be automatically emailed that the direct debit request has been cancelled.
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    titleTo pause or resume a direct debit request
    1. Go to the Sales menu and choose Direct debit requests.
    2. On the MYOB direct debit tab you'll see your direct debit requests and their Status (Pending for requests not yet authorised by the customer or Active for those that have been authorised).
    3. If you want to pause a direct debit request, click the ellipsis and then choose Pause.You'll see the details of when the pause will take effect.
    4. Click Pause. The Status of the direct debit request changes to Paused. The customer will be automatically emailed that the direct debit request has been paused.
    5. To resume a paused direct debit request, click the ellipsis and then choose Resume. You'll see the details of when the payments will resume.
    6. Click Resume. The Status of the direct debit request changes to Active. The customer will be automatically emailed that the direct debit request has been resumed.
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    titleTo copy a direct debit request

    If you need to set up a direct debit request that's similar to one you've already set up, you can copy it. This is ideal for customers that you sell similar services and products to, such as gym memberships.

    1. Go to the Sales menu and choose Direct debit requests.
    2. On the MYOB direct debit tab, click the ellipsis for the direct debit request you want to copy and choose Copy.
    3. Enter a name for the new direct debit request.
    4. Choose a Customer.
    5. Check and update any of the details of the new direct debit request as required.
    6. Click Send and save to email the direct debit request to the customer.

    How the direct debit payments look in MYOB

    If a customer has authorised a direct debit request, they'll be emailed a reminder that a direct debit is scheduled two days before a payment is due. When the payment is debited, the Status of the invoice in your MYOB will change from Open to Closed:

    You'll also receive an email that the invoice has been paid.

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    <h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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    titleWho can I talk to about the end of MYOB Direct Debits?

    Who can I talk to about the end of MYOB Direct Debits?

    If you have any questions or concerns, please contact our payments support team:
    Phone: 1300 783 674
    Email: support@myobpayby.com

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    What are the fees for using direct debits?

    There are no setup or cancellation fees. The fees for each payment are 0.7% +25c, capped at a maximum of $4. So, you'll never pay more than $4.

    Associated fees and charges are direct debited on a monthly basis from the bank account you pay your MYOB subscription with.

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    When are payments settled into my account?

    Payments will be settled into your nominated settlement account within 3 days from the direct debit plan date.  

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    What account types are supported?

    Most bank accounts are Osko-enabled or PayID-enabled and these are the bank accounts that can accept direct debit requests. When the customer tries to accept a direct debit request, a check is made to ensure they have the correct bank account type.

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    titleRelated topics
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    Online invoice payments

    Creating invoices

    Recurring transactions