PayGlobal
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Issue

When entering new Remuneration Packages on Employees, you may be receiving the error below.

exception class : EAssertionFailed
exception message : Attempting to read Record ID from a kPGTable with either an empty cache, or in INSERT state. (C:\Agent\workspace\PAYG-REL\PayGlobal\PayGlobal Delphi\Source\Hr\Framework\kPgTable.pas, line 7076)

Workaround

  1. Go to the employee’s Remuneration tab and press Edit.

  2. Right click on screen and select Add Record.
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  3. Add the Start Date and leave “Is current package” as NO.
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  4. Save the record.

  5. Edit the record again, change “is current package” to YES and add all of the package details you want to add.
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  6. Then press Save and close.
Logged as:

 

PGDEV-6510

Resolved in version 4.65.0.1

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MYOB PayGlobal Upgrade Procedures

Explains how to upgrade MYOB PayGlobal to the latest release version. This manual includes both Pre and Post upgrade procedures, however does not contain any Country specific information.

PDF View PDF

Troubleshooting

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Upgrade Queries

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titleVersion 4.65.0.0
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titleError on new remuneration packages
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titleError in Send and Receive

Issue

You may receive an error when using the Send and Receive functionality.
exception class : Unknown
exception message : Unknown.

Workaround

Delete all reports from your Outbox in PayGlobal and run them again.One by one and send and receive after each one.

Logged as: PGDEV-6515

Resolved in version 4.65.0.2

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titleCannot save report as Excel

Issue

Under Save as new Message on reports that have been run, the option to save as Excel may be missing from all areas.

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Workarounds

Option 1: Select a different Format. For example, CSVFile. You can then open this in excel.

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Option 2: If running a PayGlobal report, setup the report to go to Excel before you run the report in “Edit Destination/Format".

  1. Right click on the report and select Edit Destination/Format.
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  2. Tick Email Options or File Options and select the Format as Excel.
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  3. Complete all the fields and press OK to save. Then run the report and Send/Receive.

Logged as: PGDEV-6514

Resolved in version 4.65.0.1

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