ANSWER ID:11424If you are using Windows Vista or Windows 7 and you try to use the Mail Merge feature in your MYOB software, you may receive the following messagesThe following messages may appear when using the Create Personalised Letters feature in AccountRight: 
 Why did this message occur? In Windows Vista and Windows 7, there is a security component called User Account Control. In most installations of Windows Vista and Windows 7, this feature is turned on by default. MYOB have found that when attempting to first run a Mail Merge to Microsoft Word with this feature turned on, the messages listed above may occur. For more information on User Account Control, go to the following Microsoft website. The following support notes might also be useful: AccountRight compatibility with Microsoft Office 2010 Microsoft Word 2010 errors when creating letters How can I get my Mail Merge to fully function? To allow a Mail Merge to fully function, you will need to turn User Account Control (UAC) off. Note: This procedure only needs to be followed once. The above messages do not affect the 'Send to Excel' function within the MYOB reports module. To turn off UAC in Windows Vista Close out of your MYOB softwareThese messages can be caused by User Access Control (UAC), a Windows security feature which prevents unrecognised software from operating on your computer. To resolve there errors, you'll need to temporarily disable UAC then preform your mail merge function. Once this is done you can turn UAC back on and the error will no longer display. | UI Expand |
|---|
| title | To turn UAC off in Windows Vista |
|---|
| - Close AccountRight.
- Click the Windows Start button and then select Control Panel.
- Click User Accounts and Family Safety.
 Image Modified - Click User Accounts. You may need to select a User Account, if so, choose any account.
 Image Modified - Click Turn User Account Control on or off.
 Image Modified - You will be prompted with the message Windows needs your permission to continue. Click Continue to this message. If you are not setup as an Administrator user on this machine, you may be prompted to enter a Administrator Username and password.
 Image Modified - Deselect the option Use User Account Control to help protect your computer then click OK.
 Image Modified
|
You will be prompted to restart your machine. - Click Restart Now.
 Image Modified
|
Note: You may get a warning - Once your computer restarts, you need to perform a Mail Merge to fully enable this function.
| UI Text Box |
|---|
| Seeing a warning? After you restart your computer, you might see a warning to Check your computer security.  Image Added
This is a standard message that Windows recommends |
|
User Account Control UAC to be always turned on. Once we have restarted the computer and run a successful Mail Merge, |
|
we will turn User Account Control you will be able to turn UAC back on. |
|
Image Removed
Once your computer restarts, you need to perform a Mail Merge to fully enable this function.- Open your MYOB software.
- Go to the Card File command centre and click Create Personalised Letters.
- Select any card then click Mail Merge.
- Choose any Letter Template and click Use Template. This will them perform a successful Mail Merge without any messages appearing.
How do I turn UAC back on in Windows Vista? Repeat Steps 1 - 6 above then select the option Use User Account Control to help protect your computer then click OK. After then choosing Restart Now and the computer has restarted, User Account Control will be back on. Mail Merge will be successful without any message appearing. To turn off UAC in Windows 7 Close out of your MYOB software.
Click | UI Expand |
|---|
| title | To turn UAC off in Windows 7 and later |
|---|
| Close AccountRight. Open the Control Panel: In Windows 8 and later, right-click the lower-left corner of the screen and choose Control Panel. In Windows 7, click the Windows Start button and choose Control Panel.
Click User Accounts. Click Change User Account Control settings. Image Modified Click and drag the slider to the lowest position, in other words Never notify.  Image Modified Click OK.
|
Restart your computer to complete this change. Once your computer restarts, you need to perform a Mail Merge to fully enable this function.
|
- Open your MYOB software.
- Go to the Card File command centre and click Create Personalised Letters.
- Select any card then click Mail Merge.
- Choose any Letter Template and click Use Template. This will them perform a successful Mail Merge without any messages appearing.
How do I turn UAC back on in Windows 7? Repeat Steps 1 - 4 above then move the slider up from Never notify. How far you move it up depends on the desired level of control. Click OK then restart your computer. After the computer has restarted, User Account Control will be back on. Mail Merge will be successful without any message appearing. | UI Text Box |
|---|
| Seeing a warning? After you restart your computer, you might see a warning to Check your computer security. Image Added This is a standard message that Windows recommends UAC to be always turned on. Once we have restarted the computer and run a successful Mail Merge, you will be able to turn UAC back on. |
|
| UI Expand |
|---|
| title | Complete a mail merge and turn UAC back on |
|---|
| You can now use the Create Personalised Letters function in AccountRight. You can simply run a quick test to ensure the feature works as expected, then turn UAC back on. To turn UAC back on, follow the steps above for your Windows version but instead of turning UAC off, you'll be turning it on. |
| 
