Example

You processed a batch of M-Powered payments which included 2 supplier payments and 4 employee paycheques. These payments were authorised and sent through the M-Powered Payment Service.

The next day, you notice that two payments fail and are deposited back into your bank account. One was for a supplier and the other for an employee.

To change supplier banking details

1. Go to the Card File command centre and click Card List.
2. Click the Supplier tab and click the white arrow next to the supplier in question.
3. Click the Payment Details tab of the supplier card and correct the banking details.

 To change employee banking details

1. Go to the Card File command centre and click Card List.
2. Select the Employee tab and click the white arrow next to the employee in question.
3. Click the Payment Details tab of the supplier card and correct the banking details.

1. Click Find Transactions along the bottom of the command centre and choose the Card tab.
2. Select the card for the affected Supplier or Employee and an appropriate date range to include the transaction in question.
3. Click the zoom arrow next to the transaction.
4. Go to the Edit menu and choose Reverse Payment.
5. Once the reversal transaction appears on screen click Record. 

When you reverse a payment made to a supplier or employee electronically, the reversal appears in the Prepare Electronic Payment window as a negative payment.

Select this transaction. The message shown below will appear.

This message simply explains that a negative payment (effectively a withdrawal) can not be sent to a bank electronically. Click OK and disregard this warning. Recording this transaction removes the negative entry from the list and has no other adverse effect.

Click Bank File and the following message appears:

Click OK to process the negative payment.

For a supplier, you would record this payment in the normal way through Purchases, Pay Bills remembering to select Group with electronic payments.

When you go to Process Payroll to re-record the employee's paycheque, note the following:

• Select the Process individual employee option.
• Ensure the Payment date is the current date. This is because payments are reportable on payment summaries on the actual date the funds were received by the employee. So if it happens to fall on July 1, it should be reported in the following year.
• Make the Pay Period dates the same as the original paycheque transaction.
   

Complete processing of the paycheque in the normal way.

1. Go to the Banking command centre and click Prepare Electronic Payments.
   
2. Record the payment in the normal way.

Authorise and send the payment in the normal way.