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ANSWER ID:9256

If you need a serial number removed, a password reset, or a corrupt data file repaired, the MYOB Data File Repair Team is here to help.

Before sending us your file, you need to call us to request the service (Australia 1300 555 123 or New Zealand 0508 328 283). We'll then send you an email with details on what happens next.

For more information on our data file repair services, including pricing, visit our website (Australia | New Zealand).

To upload your file

  1. Create a backup of your company file. If using the new AccountRight, don't enter a password on the back up screen.
  2. Rename Name the backup file as instructed in the email we sent you (the name will begin with "INC"). Back up files that are not named correctly can't be processed.
  3. Access the datafile dropzone using the link in the email we sent you.
  4. Click Adding.
  5. Find and click on your back up file then click Open.
  6. Click Upload.

If you need more help or experience an issues uploading your file, reply to the email we sent you.

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Backing up and restoring company files (Australia)

Backing up and restoring company files (New Zealand)

Downloading AccountRight from my.MYOB

Forgotten, lost, or unknown password

Serial number change or removal

Restoring a repaired company file