ANSWER ID:11235This error usually means there's a corrupt file on your computer that needs fixing, so we'll show you how to fix it. UI Expand |
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expanded | true |
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title | To fix the corrupt file |
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| Access the list of printers installed on your computer: If you're using | Do this |
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Windows 8 or 10 | Right-click in the bottom left corner of the screen and choose Control Panel, then click Devices and Printers. | Windows 7 | Click the Windows Start button and choose Devices and Printers. |
- In the list of installed printers, right-click MYOB AO PDF Generator and choose Delete.
- Click Yes to the confirmation message.
- Right-click the driver installation file (AmyPDFReinstall.EXE) and choose to save it to your Payroll folder (C:\Program Files (x86)\MYOB\Payroll).
- Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). Your computer's folders and files are displayed.
- Open your Payroll folder (C:\Program Files (x86)\MYOB\Payroll).
- Double-click the downloaded file (AmyPDFReinstall.EXE). The driver will be installed.
- When complete, click OK.
You should now be able to email your pay slips. |
If the error persistsYou will need to uninsytall uninstall then reinstall Payroll.
UI Expand |
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title | To uninstall Payroll |
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| - Close Payroll.
- Simultaneously press the Windows and E keys on your keyboard. (The Windows key is between the Ctrl and Alt keys). The Computer or Explorer window appears.
- Browse to the data files on C:\Users\Public\Data\MYOB\Payroll.
- Move the following folders/files and place them on your Desktop (right-click the file/folder and choose Cut then right-click on your Desktop and choose Paste):
- Payroll 1, Payroll 2, etc. (this/these are your main payroll files)
- License.WTL (this file carries your registration details)
- Access the list of programs installed on your computer:
Windows 8 and later: Right-click in the bottom left corner of the screen and choose Programs and Features. Windows 7 and Vista: Click the Windows Start button then choose Control Panel, then click Programs and Features. Windows XP: Click the Windows Start button and choose Control Panel then click Add or Remove Programs. - Click the Windows Start button and choose Control Panel then choose Add or Remove Programs.
- In the list of installed programs, click MYOB Payroll then click Uninstall/Change. In some Windows versions, this may be Change/Remove.
- Click Yes to the confirmation message.
- Follow the prompts to uninstall Payroll.
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UI Expand |
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title | To reinstall Payroll |
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| If you have a current support subscription, you can download the latest Payroll version from my.myob.co.nz. For more information see Downloading Payroll from my.MYOB. To reinstall Payroll: - Temporarily disable your anti-virus and firewall software. You can enable these again after the installation has finished.
- Close all programs on your computer.
- If you have the Payroll installation CD, place the CD into the CD/DVD drive on your computer and follow the prompts to install Payroll.
If you have downloaded Payroll, right-click the downloaded installation file choose Run as administrator, then follow the prompts to install Payroll. - Once Payroll has been installed, simultaneously press the Windows and E keys on your keyboard to open the Computer or Explorer window.
- Browse to C:\Users\Public\Data\MYOB\Payroll
- Move the folders/files from your Desktop (copied there in the previous task) and paste them back into the Payroll folder (right-click the file/folder and choose Cut then right-click on the Payroll folder and choose Paste):
- Payroll 1, Payroll 2, etc.
- License.WTL
- You will now be ready to open and use Payroll.
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