Two-factor authentication (2FA) codes can be generated via email or , an authenticator app on a moblie device, like a phone or tablet, or via an SMS (mobile phone only). If you've been receiving 2FA codes via email and you'd like to change to an authenticator app or SMS, see Switching between email and app two-factor authentication. But if you already use a mobile device for 2FA codes, but now you have a new device, here's how to set it up. Choose your scenario to get started. | UI Expand |
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| title | I have my old device or a backup code |
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| Click this link to access the Personal Information page: my.account.myob.comLog in with your MYOB account details | - Log into My Account (myaccount.myob.com).
- Verify your account using the verification code from your old device or by using a backup code.The Personal Information page appears.
 Image Removed - Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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Click Change your 2FA device. Image Removed - Re-enter your password and click Sign in.
- If prompted, enter the authentication code from your current 2FA app and click Sign in.
 Image Removed - Click Continue to begin setting up your new device.
 Image Removed Choose the type of device you're setting up (iOS, Android or Windows) and download the authenticator app on your new device. | UI Expand |
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| title | Android & Apple devices |
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| - Open the Google Play or App Store app on your phone.
- Search for "Google Authenticator" and look for this icon:
 Image Removed Download and install Google Authenticator onto your phoneAdd 2FA and follow the prompts to set it up. |
Choose which authentication method you want to use on your phone. Click Authenticator app or SMS. Then follow the relevant steps below to set up Authenticator app or SMS 2FA.
Once you've installed the authenticator app on your device | Windows mobile devices | - Open the Windows Store app on your phone (or tap here).
- Search for Microsoft Authenticator and look for this icon:
 Image Removed - Download and install the application onto your phone.
| Go to my.account.myob.com and log in with your MYOB account details.On the Personal information page, click Get started.
 Image RemovedRe-enter your password and click Sign in.Choose Mobile app then click Next.
 Image RemovedChoose your operating system, then click | Set up authenticator 2FA on a new device |
| If you don't already have an authenticator app, download Authy (or another equivalent app) from your mobile's app store. Here's some popular apps:
 Image Added - Download the authenticator app on your new device. Once you've done this, you need to link the app to your MYOB account.
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| title | Link the authenticator app to your MYOB account |
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| - Click OK I've downloaded the app.
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Open the authenticator app on your device and add a new account. you have trouble, see the app's help.If - your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB
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screen. The below is a sample only.
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- If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan
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with - the QR code? on the MYOB page and enter the code that appears into the app.
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 Image Removed Image Removed- Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter
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the Click Download 10 backup codes, and save the file somewhere safe.
These codes will help you - your code field on the MYOB page and click Continue.
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 Image Removed- On the Save a recovery code page, click Copy code to save your recovery code.
- Click I've saved a copy of this code and then click Continue.
- (Important) Save your recovery code somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device.
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Learn more about using your backup codes.
 Image RemovedClick Finish and sign in.What happens now?From now on when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days. The authenticator app on your old phone is no longer linked to your MYOB software. If you like, you can uninstall the app from your old phone- Once you've completed switching your device, the Account security page appears with your updated 2FA settings.
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Click this link to access the Personal Information page: my.account.myob.comLog in with your MYOB account details.Verify your account as follows:Click Don't have your code? Try another way.
 Image RemovedClick Email me a recovery code.
 Image Removed I don't have my old device or a backup code | | Set up SMS 2FA on a new device |
| - Enter your phone number. You can leave off the leading zero of your phone number if you want.
Click Continue. MYOB sends a 6-digit code to your phone. Copy the code we sent to your phone and enter it in the Enter the 6-digit code field.
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Don see this option?That's fine. Give us a call and we'll get you up and running in no time. | HTML |
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<p><b>Australia</b> - <a href="tel:1800-620-430">1800 620 430</a> | Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p> |
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<p><b>New Zealand</b> - <a href="tel:0800-400-207">0800 400 207</a> | Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p> |
When you receive your recovery email
Follow the steps in the email to sign in.Click I have a new phone and I need to set up 2FA.
 Image RemovedClick Continue to begin setting up your new device.
Image RemovedChoose the type of device you're setting up (iOS, Android or Windows) and download the authenticator app. | UI Expand |
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| title | Android & Apple devices |
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| - Open the Google Play or App Store app on your phone.
- Search for "Google Authenticator" and look for this icon:
Image Removed - Download and install Google Authenticator onto your phone.
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| title | Windows mobile devices |
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| - Open the Windows Store app on your phone (or tap here).
- Search for Microsoft Authenticator and look for this icon:
Image Removed - Download and install the application onto your phone.
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Once you've installed the authenticator app on your device, you need to link the app to your MYOB account. | UI Expand |
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| | title | Link the authenticator app to your MYOB account |
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| - Go to my.account.myob.com and log in with your MYOB account details.
- On the Personal information page, click Get started.
Image Removed - Re-enter your password and click Sign in.
- Choose Mobile app then click Next.
Image Removed - Choose your operating system, then click OK I've downloaded the app.
- Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
- If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
Image Removed Image Removed - If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
Image RemovedImage Removed - Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
Image Removed - Click Download 10 backup codes, and save the file somewhere safe.
These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
Image Removed - Click Finish and sign in.
What happens now?From now on, when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days. The app on your old phone will no longer be linked to your MYOB software.receive a code, click Resend to receive another code. |
Click Verify code. If the code is invalid, check that you've entered the code correctly. | UI Text Box |
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| If you're still having trouble verifying or receiving a code by SMS, you can click Try another method and follow the steps in 'Set up authenticator app 2FA on a new device' above to use an authenticator app instead. |
- On the Save a recovery code page, click Copy code and save your recovery code somewhere other than your phone. You can use this code to log in when you don't have your phone.
- Click Continue. The Account security page appears with your updated 2FA settings.
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| title | I don't have my old device or a recovery code |
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| If you don't have your old device or a recovery code, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat, and our team will get you back up and running. |
Having trouble changing your 2FA method or device?See Getting help with two-factor authentication. | HTML |
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<h2><i class="fa fa-comments"></i> FAQs</h2> |
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| title | How do I change my 2FA email address? |
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| If you use email 2FA, your verification codes are sent to the email address you use to sign into your MYOB software. If you want to change this address, you'll need to update your login details. | UI Text Box |
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| If you don't have access to your old email account, you contact us and we'll need be glad to contact us for help. Australia - 1800 620 430 (7am - 8pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time) New Zealand - 0508 328 283 (9am - 10pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)
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- Sign in to my.MYOB with your current email address and password (sign in here: Australia | New Zealand).
- If prompted, enter your 2FA verification code.
- Go to the My Account menu at the top of the screen and choose Change Login.
 - Update your login.
Still need help? Contact us and we'll get you up and running in no time. |
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| title | How do I change my sign-in password? |
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| You can change your sign-in password in My Account. - Log into My Account (myaccount.myob.com).
- Verify your account using the verification code from your old device or by using a backup code or recovery code.
- Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
Image Added - Click Change password. A link to change your password is sent to your email address. Click this link to open the Change your password page:
 Image Added - Enter and re-enter your new password and click Reset password.
Still need help? Contact us and our support team will help you out. |
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