Page Comparison - Setting up two-factor authentication on a new phone (v.31 vs v.77) - Account Management

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Change to sign-in frequency

If you notice that you’re being prompted to sign in to MYOB more frequently, or less frequently, than previously, this is because of a security enhancement we’ve released in response to customer requests.

Two-factor authentication (2FA) codes can be received via mobile app, email or a mobile phone app (help me choose which method to use)SMS. Tell me more about the 2FA methods.

Whether you have a new phone or other mobile device, like a tablet, the process for setting it up is the same. Just be aware you can only have 2FA set up on one device at a time.

Choose your scenario and we'll step you through it.

Click this link to access the Personal Information page: my.account.myob.com and log in with your MYOB account details.

On the Personal information page, click Get started.

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Re-enter your password and click Sign in.

Choose Mobile app then click Next.

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Choose your operating system, then click

Click Continue.

If prompted, choose your operating system and click Next.

Click OK I've downloaded the app.Open

the authenticator app on your device and add a new account. If you have trouble, see the app's help.If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
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If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click click Can't scan with the QR code? on on the MYOB page and enter the code that appears into the app.

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Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the the Enter the your code field field on the MYOB page and click click Continue.

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Click Download 10 backup codes, and save the file somewhere safe.
These codes will help you On the Save a recovery code page, click Copy code to save your recovery code.

Click I've saved a copy of this code and then click Continue.

(Important) Save your recovery code somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device. Learn more about using your backup codes.

Image RemovedClick Finish and sign in.
From now on, when you sign in you'll be asked to enter an authentication code from your phone app. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days

Once you've completed switching your device, the Account security page appears with your updated 2FA settings.

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title	I've never used 2FA on a phone before

This means you're set up for email 2FA, but it's easy to switch to a mobile phone app instead.

Click this link to get started: my.account.myob.com and log in with your MYOB account detailsLog into My Account (myaccount.myob.com).
Verify your account by entering the emailed authentication code and clicking Sign in.using the verification code from your old device or by using a backup code.
Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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Click Change 2FA. Then, follow the steps below to set up app 2FA.
Re-enter your password and click Sign in.
If prompted, enter and verify the authentication code from your current email 2FA.
Click Continue.
Click Authenticator app.

Download an authentication app. To use app-based authentication, you need to download an authenticator app onto your device.
You'll use this app to get the verification code needed to sign into your MYOB account. These apps don't need internet access to work.

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title	Android & Apple devices

Open the Google Play or App Store app on your phone.
Search for "Google Authenticator" and look for this icon:
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Download and install Google Authenticator onto your phone.

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title	Windows mobile devices

Open the Windows Store app on your phone (or tap here).
Search for Microsoft Authenticator and look for this icon:
Download and install the application onto your phone.

Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

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title	Link the authenticator app to your MYOB account

Click this link to open the Personal information page: my.account.myob.com and log in with your MYOB account details.

On the Personal information page, click Get started.

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Re-enter your password and click Sign in.

Choose Mobile app then click Next.

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Choose your operating system, then click On the MYOB page, click OK I've downloaded the app.Open the authenticator app on your device and add a new account.

If you have trouble, see the app's help.If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
Image Removed Image Removed page.

If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Canclick Can't scan with the QR code? on on the MYOB page and enter the code that appears into the app.

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Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the the Enter the your code field field on the MYOB page and click click Continue.

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Click Download 10 backup codes, and save the file somewhere safe.
These codes will help you On the Save a recovery code page, click Copy code to save your recovery code.

Click I've saved a copy of this code and then click Continue.

(Important) Save your recovery code somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device. Learn more about using your backup codes.

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Click Finish and sign in.

Once you've completed switching your device, the Account security page appears with your updated 2FA settings.

What happens now?

From now on when you sign in you'll be asked to enter an authentication code from the app on your

new

phone. If you don't want to do this every time,

next time you sign in

tick the box that says Trust this device for 30 days next time you sign in.

The authenticator app on your old phone is no longer linked to your MYOB software. If you like, you can uninstall the app from your old phone.

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title	I still have my old phone, but need to set up a new phone

Grab your old phone and let's get started.

Click this link to get started: my.account.Log into My Account (myaccount.myob.com and log in with your MYOB account details).
Verify your account using the verification code from the authenticator app on your old phone.
After successfully logging in, the Personal Information page appears.
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Click Change your 2FA device.
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device or by using a backup code.
Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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Click Change 2FA. Then, follow the steps below to set up 2FA on a new phone.
Re-enter your password and
click
click Sign in.
Enter
If prompted, enter and verify the authentication code from the authenticator app on your old phone and click Sign in.
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Click Continue to begin setting up your new device.
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Follow the steps below for your current 2FA app.
Click Continue.
If prompted, choose the type of device you're setting up (iOS, Android or Windows).

Download the authenticator app on your new device.

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title	Android & Apple devices

Open the Google Play or App Store app on your phone.
Search for "Google Authenticator" and look for this icon:
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Download and install Google Authenticator onto your phone.

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title	Windows mobile devices

Open the Windows Store app on your phone (or tap here).
Search for Microsoft Authenticator and look for this icon:
Download and install the application onto your phone.

Once you've installed the authenticator app on your devicedone this, you need to link the app to your MYOB account.

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title	Link the authenticator app to your MYOB account

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title	I don't have my old phone , and need to set up a new phone

Log into My Account (myaccount.myob.com).
Verify your account using a backup or recovery code.
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Don't have a backup or recovery code? If you

've got a new phone but don't have access to the authenticator app on your old phone, here's what to do.

Click this link to get started: my.account.myob.com and log in with your MYOB account details.

can't verify your account, you'll need to contact us. Visit the contact us page and ask MOCA, our virtual assistant, to get you back up and running. If MOCA can't help, you'll be guided to our other support options, including live chat.

Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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Verify your account as follows:
1. Click Don't have your code? Try another way.Image Removed
2. Click Email me a recovery code.

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  Don't see

this option

1. any of these options?

That's fine. Give us a call and we'll get you up and running in no time.

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<p><b>Australia</b> - <a href="tel:1800-620-430">1800 620 430</a> \| Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>

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<p><b>New Zealand</b> - <a href="tel:0800-606-962">0800 606 962</a> \| Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>

You won't be able to set up 2FA on your new phone yourself. Visit the contact us page and ask MOCA, our virtual assistant, to get you back up and running. If MOCA can't help, you'll be guided to our other support options, including live chat.

When you receive your recovery email

Follow the steps in the email to sign in.
Click I have a new phone and I need to set up 2FA.Image Removed
Click Continue to begin setting up your new device.Image Removed

Follow the steps below for your new deviceChoose the type of device you're setting up (iOS, Android or Windows) and download the authenticator app.

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title	Android & Apple devices

Open the Google Play or App Store app on your phone.
Search for "Google Authenticator" and look for this icon:
Image RemovedImage Added
Download and install Google Authenticator onto your phone.

UI Expand

title	Windows mobile devices

Open the Windows Store app on your phone (or tap here).
Search for Microsoft Authenticator and look for this icon:
Download and install the application onto your phone.

Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

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title	Link the authenticator app to your MYOB account

Click this link to open the Personal information page: my.account.myob.com and log in with your MYOB account details.On the Personal information page, click Get started. Image Removed
Re-enter your password and click Sign in.
Choose Mobile app then click Next.Image Removed
Choose your operating system, then click OK I've downloaded the app.
Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.Image Removed Image Removed
If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.Image RemovedImage Removed
Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.Image Removed
Click Download 10 backup codes, and save the file somewhere safe.
These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
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Click Finish and sign inOn the Save a recovery code page, click Copy code and save your recovery code somewhere other than your phone. You can use this code to log in when you don't have your phone.
Select I've saved a copy of this code.
Click Continue.

What happens now?

From now on, when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days.

The app on your old phone will no longer be linked to your MYOB software.

Having trouble?

See Getting help with two-factor authentication or give us a call.

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<p><b>Australia</b> - <a href="tel:1800-620-430">1800 620 430</a> \| Monday to Friday <b>7am</b> to <b>8pm</b>, Saturday to Sunday <b>9am</b> to <b>5pm</b> (Melbourne time)</p>

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<p><b>New Zealand</b> - <a href="tel:0508-328-283">0508 328 283</a> \| Monday to Friday <b>9am</b> to <b>10pm</b>, Saturday to Sunday <b>11am</b> to <b>7pm</b> (New Zealand time)</p>

You'll need your serial number handy. Find your serial number: MYOB AccountRight | MYOB Essentials.

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title	I want to set up SMS 2FA on a new phone

I want to set up SMS 2FA on a new phone

If you've set up SMS 2FA and you need to change the phone number where your SMS messages are sent to and you still have your old phone, do the following.

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If you don't have your old phone, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

Log into My Account (myaccount.myob.com).
Verify your account using the verification code from your old device or by using a backup code.
Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
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Click Change 2FA. MYOB sends a 6-digit code to your old phone.

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If you don't have your old phone, visit the contact us page and ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

Enter the code on the Verify your identity page.
Click Verify code. If the code is invalid, check that you've entered the code correctly.
As we're still going to be using SMS 2FA, but on a new phone, click SMS on the Keep your account safe page.
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Enter the number of your new phone.
Click Continue. MYOB sends a 6-digit code to your new phone.
Enter the code on the Verify your identity page.
Click Verify code. If the code is invalid, check that you've entered the code correctly.
On the Save a recovery code page, click Copy code and save your recovery code somewhere other than your phone. You can use this code to log in when you don't have your phone.
Select I've saved a copy of this code.
Click Continue. The Account security page reappears. From now on, when you sign in you'll be asked to enter an authentication code sent via SMS to your new phone.